Pomp & Pageantry

outiques. They did not judge me based on my jeans, t-shirt, and Converse. I ended up purchasing my dress, veil, and shoes from them. Basic alterations were included (aside from bra cups) with the price of the dress, which saved a lot of money. She did a great job on the alterations too! Interestingly enough, I found the dress for my first wedding there too. I would recommend them to anyone.

me 3 dresses to try on and then I had to get dressed and look for myself because nobody was coming back to help me. The dresses seemed a lot smaller than other bridal stores and I could fit most sample dresses from other stores. I had went to Bella rose before I had went to pomp and pageantry, and liked a dress from there but they kept asking to know the dress so I can buy it from them instead. I just feel like it was very unprofessional.

since it was free! I gave 4 stars for a few reasons. 1) they have limited fitting options after the first fitting that is scheduled months in advance. 2) I had concerns about the dress being too long initially but the lady said it was fine as long as I wasn't stepping on it which I wasn't in the store but I definitely stepped on it several times and my groom and guests did as well despite wearing heels all night and even when the bustle was up. 3) I had concerns about the bustle which would not stay together; after putting it back up 3 times within about 60-90 minutes I finally carried the train plus some everywhere I walked or danced. I'm not sure if it was the dress with all the tulle layers or the actual tailoring for the bustle but I would recommend anyone to try to dance or do a jig with the bustle up and see if it comes apart. There were 3 bustle locations so it definitely seemed like it should have worked. I loved my wedding dress! I just hate to see the photos for basically the entire reception with my dress being pulled against my body, twisted, and held up with my arm. It probably won't look good but I danced like crazy and had a lot of fun so it turned out anyways!

r and the employees pushed for brides to use L’Arsenale Tuxes. Pomp and Pageantry owned L’Arsenale. Brides who purchased their dresses with Pomp and Pageantry received incomparable prices for tuxes through L’Arsenale. I began discussing our options with L’Arsenale about 14 months prior to our wedding. As we were instructed, we placed our order about 4 weeks prior to our wedding. We were planning on buying 6 tuxes from them. Chaffee, manager of L’Arsenale, and son of Pomp and Pageantry owner, was who I worked with throughout with whole process. Chaffee told me that we would have our tuxes 3 weeks prior to our wedding date. I heard that same story every other day for about two weeks. When it came to the week of our wedding, we called Chaffee every day, multiple times a day. Each time we spoke he ensured that we would have our tuxes, “they were getting the final pieces together” he would say. Friday night, the night before our wedding day, Chaffee swore he would have all the tuxes delivered to our house before midnight. That never happened. Saturday morning, our wedding day, our guys had nothing to wear. We called Chaffee and he said he didn’t have anything for us. He did however, tell us the name of another tux shop to call and claimed he would pay for our tuxes through them. We had paid Chaffee $677.34, August 18th, 2016 when we ordered our tuxes. We have yet to receive a refund. Thankfully our guys were able to receive matching tuxes in time, from Linh’s Bridal and Fashion. According to the owner of Linh’s Bridal and Fashion, Chaffee had put him into this same position many times. Calling him the morning of countless weddings needing him to pull groups of tuxes together. The owner of Linh’s cut us an amazing deal because of the situation, but we still had to pay him $780.30. Because of Chaffee we had to pay for two sets of tuxes. We paid for a rental set from Linh’s and a bought set from L’Arsenale that we NEVER received. Because of Chaffee, the men in our bridal party didn’t have tuxes to wear. Because of Chaffee, our wedding could have single handed been ruined. Because of Chaffee, we are out $1,457.64. Thank you to Linh’s Bridal and Fashion for saving the day and our wedding. Without you who knows what the men in our bridal party would have had to wear to the wedding. Now, nearly 6 weeks later we have yet to hear from Chaffee. We have called him countless times and have heard nothing back. We have visited L’Arsenale and the doors are locked. We have tried to speak with his mother, owner of Pomp and Pageantry and she refuses to take ownership of what her son has done to THEIR brides. If it weren’t for Pomp and Pageantry I would have never used L’Arsenale Tuxes. I believed Pomp and Pageantry was a great bridal shop, but it is very disappointing and disheartening that they won’t take ownership for their tux shop. Because L’Arsenale and Chaffee single handedly ruined peoples wedding days, Pomp and Pageantry needs to make it right for their brides. It is their business, their family, and their reputation. I hope their conscience will lead them to do what is right.

son was in the area, and sometimes both were in my dressing room. All of the sample dresses were in much smaller sizes than at other boutiques, and some of them were even difficult for me to fit into! I understand that a dress that you don't have to be clipped into looks better, but I am a very average size person, so I feel bad for anyone even slightly over average, because trying on a dress that's too small both looks and feels terrible! There was one dress I liked there, and they wanted to sell me the sample because it was brand new and "fit me like a glove," but it was actually obviously too small. I would not have trusted their alterations if they thought that dress fit me. Needless to say, I did not purchase a dress there.

dresses that they sale 50% off but that if I came back closer to my wedding date to get alterations she would go ahead and do it (my dress was still almost $1,000 with 50%off). I went to the store to get my dress altered a couple of weeks ago. I was charged for some of the alterations because I wanted some stuff cut off of my dress that pomp and pageantry does not cover and was also charged for cups to be added to my dress. That was fine. I went to go pick the dress up and was told it would cost me another additional $95 that I didn't have. After explaining to some of the employees that I was told by the owner that she would still cover some of the alterations, that I already paid for the alterations when I took the dress, and that's not what I expected to pay, One of the employees disappeared for awhile to go in the back to talk with the owner. She told me that the owner would not budge and that I needed to pay the additional $95 on top of what I had already paid when I dropped the dress off. The owner would not come speak with me about the matter. My mother who was with me at the time I purchased the dress that can bare witness to what the owner originally told me called up there. The poor employees felt so bad and felt like she should give me a refund. After my mother was on hold for ten minutes they came back and said she wouldn't budge. She again would not get on the phone. If I had known up front how much it was going to cost I could have agreed to pay the amount for the alterations or have went somewhere else. The owner left me no choice to do so. SUCH BAD BUISNESS PRACTICE!! If you give a customer a price and they pay you stick to it and don't add on to the cost once the alterations are done! DO NOT GO HERE!! HORRIBLE CUSTOMER SERVICE!!!! I will be contacting the better BUISNESS bureau about the incident!! I want a refund and do not feel I should have to pay extra when that was not what j was originally told it was going to cost!!

rations. Overall a good experience.

dress right and there was no weight loss/gain going to deal with so it was a little annoying.

the dress nearly 3 months prior to the wedding date) And when you try to have the dress altered they charge you a $20 fee because Saturday is a "premium"! Funny, when I bought the dress on Saturday I wasn't told ANY of this! They have such a small selection of dresses, you are better served by looking elsewhere anyway!

did an awesome job. My dress fit like a glove!

already working, which struck me as odd.

maids. I received so many compliments on how amazing the dresses looked. The only place I know of that offered free alterations... which was a big help!

It's a small place and they have 1000 lights so it is very hot! I really liked that ALL alterations were free for me and the bridal party, even though two of my bridesmaids had to have the dress almost completely remade! It was all free, except to have my dress steamed. That was a BIG problem! We didn't want to have to pay $65 to have it steamed so we tried to do it ourselves. The dress was not ready until 30 mins AFTER picutres were supposed to start! It would have been nice for them to tell me I would have to pay to get it steamed, before the week of my wedding.

ed and steamed and had noproblems.. Price was reasonable too

a bonus. They hemmed the bottom and put on a french bustle which made mydress even more beautiful