Overall, I loved this venue!
Our time with the venue was pretty rushed because we switched venues late. I was not extremely happy with the salesman or the venue administrator. Un...til we me with our coordinator, the vibe everyone gave us seemed to be that they were doing us a favor by letting us rent the space? Half of my questions went unanswered and the contract was veeeeery strict. It was odd. My mom planned our bridal shower in the Carriage House and there was some type of misunderstanding with pricing that seemed (to my mom) less than honest, but I wasnt involved in it so I cant speak on specifics there. I just got icky vibes early on in our planning with Poplar Springs.
Once we met with our coordinator, Lindsay, about two months out, it was like a 180 degree change. She was accomodating, helpful, attentive, and organized. She dealt with our millions of questions, let us change our mind over and over, got excited about our choices, reassured us that we were on track, gave recommendations, handled my vendors, and overall took sooo much stress off of the whole planning process. There was a mishap with decorating for the bridal shower, apparently no one was there to let my mom in and she didnt have time to fully decorate. Lindsay comped our Vendor meals to make up for it. We had about 12 people say they weren't coming after we'd already finalized the seating chart. Lindsay allowed me to update my seating chart until the last minute and she added 30 minutes onto the end of our reception to account for the missing guests. The team also gave us leftover food at the end of the night for this reason.
I was unfortunately very, very sick on my wedding day. I made it through the ceremony and then I couldnt stand and was nauseous, eventually throwing up several times. Lindsay and her assistant, Laia, stayed by my side the whole time. They brought me crackers, gingerale, completely rearranged our (very, very tightly packed) timeline on the fly and never once made me feel like I was ruining the event (although it was hard not to be upset). The guests were none the wiser and still had a fabulous time. Despite me being sick, it was still a wonderful and beautiful day.
I didnt have much interaction with the staff other than the coordinators, but I think that means they did their job. They cleaned up beautifully, the food was incredible and I truly didnt have to worry about a thing. Our centerpieces were eclectic. Each one was different and had upwards of 10 pieces including glass antiques, tea pots, books, flowers, vases, candles, etc. I woke up the next day and everything had been wrapped up and neatly packed up for us. It was all sitting in the entryway of the Manor House to be picked up. I was so shocked. I didnt expect them to actually wrap up everything for us like that. The team at the Manor House is amazing and every one of them killed it that night.
Lastly, Lindsay messaged me right after the wedding and checked on me. I found that so sweet and so kind. Overall, the coordinators made this experience amazing. I would absolutely recommend Poplar Springs for a wedding.