Prantl's Bakery

less to say it was amazing!

cation about delivery times and confirming final numbers was a bit slow, but I trusted that they knew what they were doing and indeed everything worked out perfectly. Lots of compliments, especially from the husband!

we were working with left and clearly there was miscommunication about what we had order. We were never notified that our coordinator left. We found out two weeks before our wedding when we got our final invoice and it looked as though someone just guessed our cake. Literally nothing was right except the number of layers! It was extremely stressful. Not to mention our wedding was in Nashville and my father in law went to pick our cake up and they only handed him one box ( we had multiple). He was insistent that he was told there were more and finally they went and asked someone else and found the rest of our order. Thank god he was insistent. I gave it a so so because the cake was freaking beautiful and you know obviously delicious.

cutting and then did 4 assorted flavors of the mini cakes (Almond torte, chocolate sour cream, PB and Choc, and Red Velvet) and they were GONE in a flash. Prantl's was very easy to work with, gave us suggestions on how to stay within the budget, and most of all the deliciousness never disappoints.

ffering closer to our wedding. Our Cake, Burnt Almond Tort, was amazing. Our guests were amazed by the assortment of cupcakes that we were able to offer them as treats! The presentation that Prant's provides was so great that our Venue actually has our Cake and Cupcakes as one of their photos on the Knot! Great Job, and we look forward to visiting the Bakery again in the near future!

very nice and very responsive. She had the answers to all my questions and even gave us more free samples to test when the fall flavors came out. All of my guests loved the desserts!

o delicious!

even better than we had remembered. A popular choice- but for a good reason. Great value as well!

thout even blinking! I mailed them our color swatches (ie paint swatches), and they nailed it. We are not local, so the majority of our communication was over email. They were sometimes slow to respond, so just keep that in mind if you're anxious to get information! The one hitch was that we ordered one layer to be covered in edible glitter, and the cake showed up without it. I wrote to Lauren, and within a day she had refunded the additional charge, and asked for a photo so that their team could review why they had missed it. I really appreciate the extra step to correct the error, we've not had that with our other vendors! You really can't go wrong with a Prantl's cake, they are delicious!!

s design of pink flowers that Lauren was able to work with me on to give me the exact concept I wanted while managing the price. My only complaint would be, on the day we picked the cake up, they didn't seem to be able to locate both of my cakes and made me very nervous. But they pulled through!

s.

as DELICIOUS. Each layer was a different flavor. Kept in good commutation through email with the business. Sometimes I wouldn't get a reply for a few days, but everyone has a busy season. Very happy with our wedding cake. So many compliments.

ired Prantl's Bakery for the Burnt Almond Torte. I rate Prantl's Bakery 5/5 for the quality and ease of working with them. Planning: I scheduled a tasting via the online scheduler, super easy. About 3 weeks before my event, I worked with the Shady Side team on any revisions and instructions for delivery. And 2 weeks prior I finalized payment online, again, super easy. My 3-tier cake arrived on time, and looked beautiful, exactly what I wanted. For all of our future special occasions, I plan on relying on Prantl's excellence to keep things sweet.

tasted even better. We also got 2 sheet cakes on the side to be able to accommodate for our 220 guests. The staff was great to work with, and they imitated the picture we wanted perfectly.

ies and pastries, and they were all gone by the end of the night. Prantl's is the best!

autiful and elegant, and the raspberry filling was delicious! Our guests loved it so much that many took home extra servings at the end of the night! From product to service to pricing, I would recommend Prantl's to anyone for a special occasion.

it, the system screwed up and you're scrambling to get a cake consult together, but that's just it - it wasn't just the consultant or the cake, it was the whole experience. It was just... unprofessional? Maybe that's the word I'm looking for... The stools they propped up beside the counter were falling apart... literally. Tighten up the screws... the cake was a sample of burnt almond torte, raspberry torte, and chocolate cake with chocolate crunchies. The chocolate was too sweet. The raspberry was decent, and the burnt almond torte didn't taste that great. It wasn't the Prantl's we knew... it was just meh. The girl was scrambling to save the appointment. We presented our numbers and basic ideas... no real discussion or feeling like they wanted our business. It felt more like, "Yeah you know our name and reputation ... So you'll order with us regardless." Ah ha! Well my friend, the joke is on you. We'll take our business elsewhere. The burnt almond torte may be great, but if you're looking for a wedding cake, there are better bakeries.

use the Shadyside/Walnut Street store, its the flagship store and they really know what they are doing there. I didn't feel comfortable in their Market Square store, very small and busy.

wanted, and of course tasted heavenly as it always does. The problems we had were dealing with the employees in the store in terms of their flexibility with the size of the cake board and their keeping their records of our order accurate. We went back and forth with them many times in person and via email. In the end everything came out right, but it was a bit of a hassle. That said, it was worth it because the cake is so delicious, and after all, its the only place to get a real almond torte.

ice since the cost of the cake was included with the cost for food with Phipps' reception (yet another reason for going with Phipps)

ch we had for our wedding. The cake itself was gorgeous and delicious. Just the best. The process to get the gorgeous and delicious cake at our wedding was not great. We started by scheduling a time to meet with the staff, which was arranged online. The initial meeting went well. It was perfunctory - short and efficient. We were sold on the quality of the cake, the idea of having a variation of our beloved burnt almond torte at the wedding, and the value of the cake (it was incredibly reasonably priced). We also loved that the saleswoman told us that after we made the deposit for the cake (online), we didn't have to do anything else until 2 weeks before the wedding. We had a short engagement (under 6 months), so not having to meet with the bakery a million times felt like a dream. Right then we decided not to check out other bakeries and just go with the tried and true Prantl's. About 3 weeks before the wedding, I wanted to start tying up loose ends with vendors - starting to pay outstanding balances, finalize details, etc. I called Prantl's to follow up on our initial conversations from months before (we hadn't decided on number of tiers or decorations or any other details). I was told that I needed to wait for them to call me, which should happen 2 weeks before the wedding. So I waited. Just under 2 weeks before the wedding, Prantl's emailed me to follow up on the order, wanting me to finalize details and asking me to pay the remainder of the cost online. The order was completely wrong, which I suspected it would be since we hadn't finalized anything, so I replied promptly with all the changes. I also wanted to confirm delivery times, as the reception was at our church and the wasn't an official vendor staff person who would be on hand when the cake arrived. Prantl's emailed me back with an increased cost than we had been quoted and an invoice that still included wrong details, even though I'd corrected them in the previous email. Thankfully, I'd taken a cell phone shot of the original quote sheet the saleswoman had completed with us during our initial meeting (they keep it on hand and email you a printed version), which showed the lower price. I sent that picture to Prantl's, along with additional corrections. We went round like this for a week - information captured incorrectly, me correcting it, changes in prices. Eventually, everything was settled, with them giving us the cake at our originally agreed-upon price (apparently the original saleswoman gave us the wrong price). I even received a call from the cake decorator herself the Friday before the wedding to confirm the details because she was confused. In the end, the cake arrived on time, was gorgeous, and tasted divine, even a week later. But the process was maddening. I understand that Prantl's is super busy, so having more things automated or directed from their end via email may save them time. However, it makes for a terrible customer experience. I would have preferred having follow-up meetings if it would have saved me the late-stage planning grief.

to look like, and they did an amazing job replicating the picture. My only complaint is that we had to nudge them a bit when it came to receiving the contract and finalizing payment, but the cake was beautiful, scrumptious, and where it was supposed to be on time--and that's what really matters! Just be sure to book them early as they book up fast!

ased our cake off of only 1-2 pictures we liked- they knew what they were doing! We ended up with a small three tier cake and sheet cake for the remainder; pricing was very reasonable. The cake turned out beautifully and tasted amazing! Would definitely recommend.

elicious.

ull and half sheet cake for extra and they were very accommodating with all of our requests. The manager on duty always got back to us quickly with questions and changes. We highly recommend them! Thank you for a great tasting cake!

different color buttercream and really, it looked terrible. I would recommend using Prantls for your wedding cake but I would use a design that they're comfortable doing.

d they did a perfect job. They also delivered it pretty far from their location - I'm grateful for that! Can't say enough how delicious their cake (and everything else) is!!

to another place were the lady just kept saying "this is extra"). We loved the treatment and their flavors for cake were the best out of all we tried. It was a bit more than what I wanted to spend on a cake, but just couldn't go with any other.... Yes their almond torte is that good !

ver, our cookie table was such a huge success that very few people actually ate the cake! Of course, with the almond torte, it wasn't difficult to pawn off leftover cake the next day. We had a hiccup with ordering - DH made the tasting reservation (via an online system), however, I made the order and the deposit (via online system), so they didn't show up in their books as being for the same wedding. Thus we had a scare a few weeks before the wedding when I get an email saying I haven't sent a deposit yet. But I was able to forward my emailed receipt from the deposit (always keep those!) and everything got sorted out. We had no problem picking up the cakes the day of (to save on the expensive delivery fee). In retrospect, I would have ordered less cake, since we had the Pittsburgh cookie table, but it's hard to know what to expect in that case. Overall, great vendor!

ecialist. Since our venue is part of Phipps Conservatory, and our caterer was Phipps, all billings were directed to our catering bill. They were easy to get ahold of, and they listened to the design we envisioned our cake would be. I sent them a photo of what I wanted it to somehow look like and they delivered. They also called to confirm if my florist was putting flowers on it. All in all, everyone was satisfied with the wedding cake and delectable pastries & cookies we ordered from them.

re perfect. So many people told me how amazing the cupcakes were. They arrived cold and were the perfect temperature once the ceremony was over. Annette was so helpful and friendly to work with, I would highly recommend going through her. If you want to impress your out of town guests, I would highly recommend choosing Prantl's for your wedding or any event!

u a certificate to redeem for a fresh cake on your one year anniversary!

with matching sheet cakes for the majority of our guests (to cut costs and delivery complications). Prantl's accommodated our need, offering a variety of sizes of sheet cake in both of our favorite flavors.

bsolutely stunning! It was great working with the bakery and they were very accomodating. Several other bakers demanded that we get a larger wedding cake than we wanted, but Prantl's was great - they listened to our request and were happy to help us get exactly what we wanted.

to add after the cake was cut. They also allowed us to modify a design we found on their website quite a bit without any fuss. The staff was easy to work with throughout the whole process.

opping by the shop to wrap up any last minute details and bring in decoration materials. Yet, the week of the wedding, the bakery still didn’t know the flavor of my wedding cake or what it was even supposed to look like! Complete incompetence! The staff tried to glaze over the issue by assuring me it was a minor glitch and that everything would be perfect for the big day... but truthfully, I wasn’t sure when I sliced open the cake on my wedding day if it was going to be what I had ordered. I actually had my florist place the feather decorations on the cake because I didn’t trust Prantl’s to do the job correctly. The only reason I went with them is because they can do a decent red velvet cake, being a bakery located in the North. Thankfully, everything turned out just fine on the wedding day and the cake tasted great, but it’s honestly not worth the stress and agony they put me through. Their incompetence was the last thing I needed to deal with the week of the wedding. My suggestion: avoid this bakery at all costs!

s over what vendors to use, but there was no deliberating with this one - we know we wanted Prantl's since the moment we got engaged! ;) Great customer service, very accomodating with making a few special tweaks to the design as well!

nique cakes compared to the other bakeries that we had visited. They were hard to get a hold of by phone, so I would recommend just dropping by if you are in the neighborhood and have some time or email them. I am from out of town and so I went to do a tasting on a Saturday afternoon…it took a little while for someone to be able to free themselves from behind the counter to talk with us, but I took that as a GREAT sign since they were that busy it must mean a delicious quality product…and I was right! We went with the hidden burnt almond torte and our guest raved about it. A guest (who's family owns a bakery in NJ) even told us that they loved our cake so much that they went back to the bakery the day after the wedding to pick up another cake to take back home with them. Prantl's was also able to accommodate us with a smaller gluten-free cake for my father-in-law and he said it was fabulous as well. They really know what they are doing at Prantl’s and I am so happy we went with them!

autious!

heir almond torte stop what you are doing, go to Walnut Street, and buy one. You will want an entire cake. Not only was my cake the most delicious wedding cake my guests had ever eaten (wedding veterans, every one of them) but it was also stunningly beautiful. My cake topper was a 1930s antique with an ornate porcelain base. Using only this topper for inspiration Prantl's made a perfectly art deco work of edible art! They have such tremendous artistic vision and I cannot wait for my anniversary to sample their tasty work again!

t enough to risk being forgotten again on our wedding day. Hopefully everybody else has a better experience.

rom them as well and they were delicious. Everyone raved about the Toasted almond torte cake we had. The demo's that Prantl's showed us were awesome. They even created NEW icing/filling flavors for us to meet my husband and I's unique taste and love of coffee. Overall fantastic experience.

hat I'm about thirty minutes from their nearest store because I think I would have gained another 100 pounds. Please note I said almost, because I would rather them be much closer to me and just have to utilize that gym membership a little more. With all joking aside, their cakes are delicious and extremely reasonably priced. In my search for a wedding cake I found many other bakeries asking for about double the price for the same size of cake. And honestly, to just go on taste alone Prantl's was my favorite. Everyone in Prantl's was so friendly and helpful. I chose to have their famous burnt almond torte for my wedding cake and I had guests telling me that they were completely stuffed after dinner, and only wanted a single bite of cake, but once they tried it they ate their whole piece. If you don't like almonds they have a variety of other cakes for you to try. They provided free samples and the burnt almond torte was mine and my husband's favorite. They also have a delicious white chocolate cake with raspberry and chocolate cakes with more chocolate. Honestly, everything is delicious and their customer service is outstanding. My cake was beautiful and they are even sending my a fresh small cake for our one year anniversary so we didn't have to worry about freezing the top portion. I love Prantl's and will definitely be going back again soon and would recommend them to anyone who wants a beautiful, delicious, and affordable wedding cake.

te for us to cut and eat, not an entire cake. but we did order 200 of their cups, which are smaller versions of cupcakes but with a lot more frosting :) and they were a hit, very delicious in all the flavors we ordered (chocolate almond, vanilla almond, chocolate sour cream, and white chocolate raspberry). They were easy to work with and accommodating to questions and potential changes to flavors and things like that as well.

By the end of the night, there wasn't a single crumb left over of anything that Prantl's made. All of our friends and family were in aww of how good the cakes were. This was a fantastic option vs doing a full wedding cake, as each of our guests got to sample many cake flavors according to the their likes and dislikes. We look forward to using Prantl's for all future occasions!

design as well as the taste! Also the price was very reasonable!

Our cake was gorgeous and turned out exactly the way we wanted. One of the easier details to take care of with our wedding.

It was FABULOUS!!!! Our guests were so thrilled on how cute and delicious they were. I would HIGHLY recommend this to anyone who wants to get their money's worth!!! It was much more affordable (basically about $1.25 per mini dessert, per person) and guests had choices... and there was almost nothing left over!! Thanks so much Prantl's Bakery!! :)

cake!

m the internet and replicate it to our tastes. They even came up with a one-of-a-kind hazelnut and fresh strawberry filling! The owner Annette and all the staff are the best and even called and emailed to make sure everything was perfect. HIGHLY recommended. Better than Oakmont!

elegant theme and and it tasted incredible. Our guests raved about the cake-- both looks and taste! Way to go Prantl's!

for extras online. The chocolate tier went in less than 5 minutes! I only wish we'd had more!! about $400 for a cake to feed 120 people.

de you with a fresh, new topper-sized cake a year later for your anniversary.

amazing. I would never get a cake from any where else!