I am not at all surprised to see the bad reviews here and on yelp. First I'll preface this by saying that Premier's staff on the phone were very helpful in securing a shuttle bus for a wedding months in advance. However, when it actually came down to the day, the driver we had was awful. And I mean, AWFUL. He was late, extremely slow, didn't know where he was going so he took us in circles, refused to pull directly up to our venue because he said there were other cars in the cul de sac, meanwhile shuttle and party buses navigate that venue's driveway ALL the time with no issues (I've seen it myself). He was also late in picking us up at the end of the night when seriously you're booked for 6hours, you had nothing to do but wait and he somehow disappeared. Instead of being there to pick up a few early birds like grandparents to go back to the hotel, he came after our reception end time, and after all the partyers seriously took their time making their way out. He only showed up because I called dispatch and they said he was 1-2 minutes away. 15 minutes later he showed up. Where else did he need to be, I wonder? It is a huge venue and parking lot so there was no reason to be away.
Then of course our guests were angry, tired of waiting, and hot, so they tried to cram on as much as possible. About 20 people filed in to stand along the aisle ( granted I understand now that this is not allowed ) which is fine, we'll follow the rule but don't wait 15 minutes while you watch 20 people file in to stand and the all of a sudden announce they have to get off! Um, when you see the very first person standing you just say "no standing please" and then we know the rule. Don't wait for 20 other people to follow them like idiots while you just watch and then abruptly say no, and everyone has to re-shuffle off, wasting everone's time when we're already waaaay past schedule. Unbelievable. Then he took about 40 minutes to return from what is literally a 2 mile distance, at midnight, with no traffic. No tip for this guy. I understand that maybe he's new but you need some better training or supervision than that. I'd give it zero stars but the sales woman helping me throughout the process on the phone and via email was very nice, prompt, and helpful. Hopefully they have other drivers who are better and more professional.