I had my wedding on November 18, 2017. I struggled with getting this review out because Kirsten and Erica did such an amazing job on my Bridal Portraits back in October 2017. When I had my trial, I spoke with Kirsten and Erica about how big the...ir team was, I was really trying to see if they would be the ones coming to do my hair and makeup the day of my wedding, both informed me that they had other hair and makeup artists that worked with them as needed. In my contract, it specifically states that everyone getting makeup services would have personalized airbrush makeup. Kirsten had airbrushed me during my trial and I was amazed at the difference of how my skin looked compared to traditional makeup sponge application. I told Kirsten that I would text her my hotel room number the night before the wedding to let her know where to come the day of, when I did she replied, "Ok thanks!". I thought this was again, another sign that I would have Erica and Kirsten doing my hair and makeup. The day of, the first person to arrive was the hair stylist, I do not remember her name because I had never met her before, and she comes in and says that she is here to do hair. I let her in and she did a fabulous job on all five of us, even going back and fixing my hair when I wasn't 100% happy with it. The makeup artist arrived a little later, again don't know her name, and she get s started on the girl's makeup. I wanted to sit last for makeup because I did not want to sit around and potentially mess up my makeup. Once I sat in the chair to start my makeup, I noticed that she was using liquid makeup with a beauty blender, I remember thinking to myself that I thought that the contract had said all makeup was supposed to be airbrushed, but being that it was two hours before my wedding, I decided not to say anything and have her apply my makeup. After we got to the venue, I noticed that one of my girls had the notorious chin lines from the makeup not being blended correctly, I then realized that she really didn't color match any of us correctly. After the wedding I was removing my makeup and that's when I noticed that my makeup was darker than my skin color. I mentioned it to my husband and he told me that I should complain. It was 11:00pm and I was exhausted and I knew it was too late to write out my complaint email. The next morning I wrote out my email to Kirsten expressing my concerns for the previous day. I never asked for a refund, I simply told her how disappointed I was that I did not know who was coming to my hotel room to do my hair and makeup, especially when I texted her the night before. I did receive an email very quickly from Kirsten apologizing for the experience that I had and that she would gladly refund me my portion of the makeup. I was unsure of how much that was because the Bridal package was $340, and I paid for all of my bridesmaids to have their makeup and hair done. Upon returning from my honeymoon, I checked my Venmo and saw that she had refunded me $85. I loved my hair for my wedding, but my makeup was off, and now having my photo proofs you can see it too. Unfortunately, there is no way to redo this event. If you go with them, specifically ask for Kirsten and Erica to be there, they did do a fabulous job, the makeup artist they sent did not. I gave 3 stars because everyone's makeup did not look good, and I am disappointed that she only refunded me the Bridal portion of makeup and not all makeup.