*We contacted Alex after our wedding and never received a response*
When we hired Alex, we were under the impression that he would be our dj. When we realized in the last month that a different dj had been assigned to our wedding, we were dis...appointed but hopeful that they would be just as great as what we'd heard about Alex. Unfortunately, we were disappointed with the services we received on our wedding day.
Every part of our ceremony was messed up, despite meeting with our assigned DJ (Carlos) on Zoom the week before, clearly listing everything on the gigbuilder website, and having our day of wedding coordinator present (as well as having multiple zoom meetings with Alex). The entrance song for the parents, grandparents, best men and groom played for only 8 seconds after which it changed to the song that was meant for the processional. This confused the bridal party and the people entering and disappointed the groom as that was the one song he was looking forward to being played at the ceremony. At the end of our ceremony, there was no exit song playing. We walked back down the aisle awkwardly in silence. Those are moments we can't get back, and it's frustrating because we got no explanation from Carlos on what went wrong other than him coming up to us after and apologizing saying he couldn't see, which didn't seem like much of an excuse. After our grand entrance, the song just kept playing and we didn't know what we were supposed to do for the next two minutes before our first dance song played. That's not what we had discussed in our meeting. During our reception, there was a two minute period of screeching coming from the speakers (no music was playing at the time). I'm not sure why that occurred. There was no explanation. When one of my bridesmaids tried to request a song, she was told "we don't do that," but when another guest requested a song, it was played. This made my bridesmaid feel singled out, especially in the context of what I explain in the next paragraph.
Finally, there was a miscommunication between our venue regarding the time we needed to remove our stuff from the bridal suite. We were supposed to have it until the end of the night, but during the reception, Carlos informed one of my bridesmaids that they needed to remove our stuff immediately while dinner was being served. The venue has already apologized and refunded us for the bridal suite fee for this miscommunication, but we do not understand why Carlos was involved. Carlos told my sister that cleaning up the bridal suite was an urgent matter that needed to be dealt with now or our stuff would be confiscated. My sister and the rest of the bridal party were very upset as they hadn't even had a chance to eat a bite of their dinners yet. And again, this was actually an error, and we still do not know where Carlos got that information from or why he took it upon himself to give out orders. It was inappropriate for Carlos to be so aggressively enforcing orders for a venue he doesn't work for. So while we were trying to enjoy our dinner, we were confronted by my crying bridesmaids who said that the dj was yelling at them about the bridal suite. Even if it was somehow his responsibility to relay information, this was not the way to do it. It ruined a large portion of our night as we had to turn our attention to comforting the upset bridal party and dealing with people feeling uncomfortable with the dj