Primo Alterations & Dry Cleaning

lteration place left me with a horrible scar stitch the back of my beautiful illusion back and an ugly bustle hanging off the middle of my bottom. I needed to find a solution and needed to find one fast. I looked up all alterations in the area and am SO GLAD I found Primo Alterations! One week before the wedding, I went to them with the hope of fixing the holes and horrible scar stitch in the back of my dress. They had a few minutes before their next appointment and actually had me try the dress on! They let me know these holes cannot be fixed with stitches but instead need lace appliqué cover. They found a beautiful exact matching lace applique for my back. They also offered me cups for the dress, which the other location didn’t even offer, which made me feel much more comfortable. Primo Alterations also noticed that the hips were too tight. The other original place said they could not take the hips out since there was not enough fabric but Primo Alteration was able to take it out to fit me appropriately. They also noticed the ugly bustle and even called it out as ugly! They worked with me to determine a way to fix all these issues within my budget and did not even charge a rush fee. They had all of this done in time for pickup the day before my wedding. I went from leaving the original alteration place feeling disappointed and not even looking forward to my wedding to after working with Primo Alteration, feeling SO much more comfortable and beautiful in my dress like a bride should. Even though I know this was a crazy request with a one-week time frame, they went above and beyond my initial expectations and even said they felt sorry for what I was going through. I cannot recommend this place enough, trust me, just go here first for your wedding dress alteration needs and they will not disappoint. Thank you Primo Alterations!!

emming train, overall fix the fitting, etc. I'm aware this is an expensive and timely process so I went in for my consultation 8 month before my wedding date. When I told Muna all the things I wanted done she responded "why didn't you buy a different dress." I was warned that she could be direct but I would say she past the point of direct and was belittling and out of line. Halfway through the consultation she said "I'm not even sure if I want to do it" but then continued to talk about what she could do. I can respect if it was more work than she was willing to take on, but her poor customer service was shocking. I'm disappointment because they have such great reviews but my experience did not match. I can not attest to the work she does, but after my experience I will not be returning to see.

tom, lowering the back, bringing the bust in. Mona listened to everything and was so accommodating, she took my dress and turned it into exactly what I envisioned. It was like a custom dress at the end, solely based on the Primos Alterations team’s professionalism. Even though the alterations were expensive, it was the absolute dream dress and I got so many compliments on it during the wedding!!! In addition, her team works so hard to accommodate every need - 3 days before the wedding, I went to pick the dress up and the bust was too big. Her team was able to fix it that day. I would recommend Mona for any custom needs!!!

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