Pronovias - AUS

I wish I had only wonderful things to say about working with and buying my wedding dress from Pronovias, but I do not. While Pronovias designs are innovative and stunning, and my dress itself was wonderfully made when it arrived, the customer service and final alteration process were the most difficult and regrettable situations I navigated leading up to my wedding. To start with, even though I purchased my dress in April '21 for my March '22 wedding I was not able to try on the dress until mid-December. This was after months of management reassuring me, including when I purchased it, I would be able to try it on in August and that this would give me enough time to purchase another dress from the store if I did not like it. As I feared, I did not have that opportunity. And worse, finding out any progress about my dress was impossible in those months. I received no follow up emails about the status of my dress when I inquired and when I went into the physical store to talk to a manager with my fiancé – I was finally reassured and told I would get follow up emails about the status of my dress being made in Barcelona. Weeks later? No emails. I truly believe I was only taken seriously in that moment because my fiancé went into the store with me. When I finally did try on my dress at the store, I was very taken aback by how polarizing the experience was. I am not someone who expected dotting employees but all the people who helped me into my dress seemed uninterested and cold. And I was not given a single apology by the manager or company for how long it took to receive the dress. Upon finishing my final fitting I realized the dress was never taken in from the bodice like I had been told it would. Coming to every fitting and appointment alone due to the pandemic meant I was unable to really look at it and assess It properly. This is, I will admit, my own fault. However, no employee at my final fitting suggested taking in the bra cups when I expressed that I thought it was too loose (for reference I think they were a solid two cup sizes too large for my size 8 dress.) Instead, they gave me a sticky bra, even when there were already cup inserts that had been sewed into the strapless bodice. My theory on this is that the tailoring of the corset bodice would have been too much work and so it simply was never done. On the days leading up to the wedding I was so uncomfortable with the fit of the dress, that I tried to contact other tailors to fix their work. Unfortunately, I did not have enough time and on the day of my wedding I had to be sewn into the dress by my aunt, so I didn’t have to worry about it falling too far down my chest. I also resorted to tape that sadly, can still be seen in wedding photographs. Speaking of wedding photographs I cannot even look at some my own a month after, because it is so clear my dress does not properly fit me (again this is post the assistance of my aunt who moved the clasp for the bodice, and gave it some level of structure.) It's stunningly disappointing. Before anyone inquires, I did not take back my dress to Pronovias in the days before my wedding because I frankly did not trust them and did not want to deal with them again. I continue to be angry and disappointed at the money I did spend on the dress. While it was beautiful in theory, I wish more than anything I had gone with my backup dress or bought this dress off a used bridal dress website and found a more reliable tailor.

Purchased my wedding dress from Pronovias at the Domain. I'm so happy with the dress that I chose and the service that was provided. Tammy was who helped me and she was so patient and kind.