Pulse Entertainment

get quite lengthy, but we want to address the major points below. We feel that, while we did make two mistakes during your wedding, you have used that against us to pile on every possible thing you can to this review. You claim that you wrote this review because you contacted us and never heard back. You emailed us with complaints, and then 2 days later (while we were trying to gather all of the facts and speak with our numerous staff who were at your wedding), you left a voicemail at our office outside of normal business hours saying you were being ignored. 30 minutes after you left us this after hours voicemail, you wrote this review. We apologize that we did not get back to you within these first 2 days, but almost all of our staff who work on the weekends do not also work during the week, so they are usually taking personal time off and are less available. We wanted to discuss the situation with everyone involved before speaking with you. We then called you to try and discuss your concerns, and you insisted that you wanted your money back in exchange for deleting your reviews. We do not pay our clients hush money to delete reviews. We want all reviews to be unbiased and honest. The microphone stopped working during the ceremony because your husband accidentally turned it off towards the end of his vows. We immediately checked all of our cables/connections, and then saw the microphone was off so there was not much more we could do at that point. The officiant realized what happened and turned the microphone back on as soon as your husband finished his vows a few seconds later. While we agree that this was unfortunate, this was not due to equipment failure on our part, and we think it would have been inappropriate for us to interrupt your husband’s vows. The speaker we set up for cocktail hour was ample to provide coverage for the entire area. We typically keep the volume on the lower side for cocktail hour and dinner, as to not interrupt conversations among guests. Had you, your husband, or your wedding planner asked for us to increase the volume, we would have been happy to oblige, but this is the first we are hearing about this. As far as the music selections go, you did provide us with a list of songs and we played the list almost in its entirety; however, most of the songs were more modern top 40/EDM songs meant for a younger audience, and the guests inside were older generations that were less into this type of music. The younger guests were all hanging around outside due to the beautiful weather that day, so the guests that would have been most responsive to the playlist you provided, were outside and not listening to the music we were playing inside. After we went through a large majority of your list, we decided to try playing some older music to get the older guests up and onto the dance floor, which you admitted to us via phone worked and got them dancing. Throughout the entire night, you and your husband never at any point came up to us and requested different music or expressed any dissatisfaction whatsoever. You also admitted this to us on the phone. It’s very difficult for us to know that you are unhappy unless you tell us, and had you come up to speak with us during the wedding about your concerns, we would have happily addressed them immediately. We do fully admit and accept the blame for two mistakes that occurred during your wedding: - The first mistake being that since few people had been dancing earlier in the evening, we accidentally announced after cake cutting (not at the beginning as you claim) that we were taking requests in hopes of getting more people on the dance floor, when you had indicated on your planning forms that you did not want requests taken. We realized our mistake and immediately corrected it, and then did not take any requests from guests…something which you then criticized us for in your complaint email saying we were not playing songs that various people came up and asked us for. You told us not to take requests, so we were following through with your instructions. - The second mistake was the ceremony processional song, in which you asked us for a specific version of a song (piano version) and we instead played the piano AND guitar version. We apologize for not clarifying this with you further, as we assumed we had the correct version since the version we played was from a popular movie soundtrack and had piano in it. Since there were two versions, we should have confirmed this with you, and for that we are truly sorry. We are once again sorry that you were not fully satisfied with our services. We did reach out to you to apologize for the mistakes that we accepted responsibility for, and we wish you two the best and happiest life together.

brought up in your review are incorrect: 1. You purchased a 3-location package from us (ceremony, cocktail hour, and dinner/dancing). This is explicitly mentioned in your contract. Additionally, on your DJ planning forms, you literally stated: “Cocktail hour will take place in the small ballroom and bar lounge. Unofficially, folks may spread out to the patio too” - indicating that cocktail hour was not really supposed to be outside in the first place. We set up the equipment based on your DJ planning forms, which is the only communication we had from you regarding cocktail hour. If you had asked us to move the equipment outside at any point during cocktail hour, we would have been more than happy to oblige. Having music outside and inside simultaneously would have required a 4-location package. We have worked at your venue on many occasions before, and we warned you that you may want to consider the 4-location package since cocktail hour is very spread out. At the time of your booking, you declined to pay for this package and told us just to set the equipment up in the bar lounge only. 2. Your first dance song was edited exactly as you requested, and we sent it to you well ahead of time to review. We apologize if the edit was not to your liking, but we were never informed of this despite sending it to you far in advance to review. 3. You emailed your DJ directly, a few hours before the wedding, informing him of your wedding party lineup change. Most of our DJs do not check their email on the day of a wedding, as they are focused on getting ready for the wedding, packing a vehicle, driving, and setting up. As such, we were not aware of any changes unfortunately. Had you told us in-person when we arrived, had you called our office, or had you called your DJ, we would have been alerted and made the adjustment. We tell all clients that if any last minute changes or emergencies occur on the day of the wedding, to call our office or call your DJ. 4. We are unsure of why you are still claiming that you provided a dinner playlist. There is no record in email communication with your DJ or on the planning forms of any playlists being provided other than cocktail hour and dancing. You told us you would provide a dinner playlist early on in the planning process, but then never did, and instead you selected on the planning forms that you wanted “cocktail jazz” which is one of our generic playlist options. That being said, when you came up to us during dinner, we immediately worked with you to rectify the situation, and within a minute we began playing a Spotify list that you hadn’t given us until that exact moment. 5. We did indeed announce the shuttles exactly as your timeline indicated. The confusion came from the fact that you had different shuttles for different hotels, and they were unmarked and did not have signage to indicate which shuttle was for which hotel. Your wedding planner was supposed to have been outside directing guests to the correct shuttle. It is not within the DJ’s responsibility to go outside with guests and direct them to different unmarked shuttles. We were inside, still playing music for the guests that were still enjoying the party. 6. You did not provide us with a last dance song and you actually never filled out part of our planning forms which has a field for this. When clients do not select specific music preferences, we generally assume they want us to use our discretion. Most weddings end with a slow song to help calm things down at the end of the night; however, we realize that some couples would prefer a fast song. If you had indicated this to us or provided us with a specific song, we would have been happy to play that for you. We apologize if you did not like our selection, but unfortunately we had no information to go off of to indicate that you wanted a different song. The dance floor was packed for the last song, so as far as we could tell, everything was fine. Honestly, if you had come up to us and told us at the time, we probably would have been happy to play another fast song, despite it being after our contract end time. We were not aware you were unhappy about this until weeks later. We are sorry that things did not work out as hoped, but we still wish you two the best and happiest future together.

special day.

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wedding. We are sorry that you were not pleased. As we explained during our call, because you had two different wedding planners (the venue coordinator and your own 3rd party planner) that were giving us conflicting information, neither our DJ nor our emcee wanted to interfere and our team thought it would be best to let the two of them perform their duties and to follow in their lead. We apologize if this made it seem as if we were not trying to keep things running on schedule. That was certainly not our intention, as most weddings we work do not have a planner and we end up fulfilling the planner role 100%. Regarding the level of energy being lower than you had hoped, sadly due to COVID-19 we have found that many wedding guests are less anxious to get out on the dance floor and be hyped up. Guests have seemed to prefer practicing social distancing and staying at their tables longer than they would otherwise in a normal environment. We always try our best to keep the energy level high, but unfortunately we have no control over the present climate. Thank you for entrusting us with the entertainment on your special day. We wish you two a happy future together!

list in. That being said we are so happy to hear that you were still delighted with DJ Karl and the rest of our team. Best wishes to you two!

confusion surrounding this. We will definitely take this as an opportunity to learn from in the future. Thanks again for your honest and helpful feedback!

you two the best!

le for all clients. Best wishes to you two!

gether!

o take last minute song requests if we have them in our library, we just can't guarantee them like we can with anything turned in two weeks prior. As for the overtime, we apologize for the frustration! Usually our DJs will reach out to their supervisor if overtime is requested, and most of the time we tell them to play longer for free if it's only a few minutes. In this case Ben's supervisor was out of the country and inaccessible so our DJs followed company protocol (and what is listed in our client contracts) to require a 30-minute overtime payment. We really do apologize if this upset you, and we are working to develop a better protocol for when these types of situations arise. Thank you once again!!

w considering you and Blake were ecstatic at the end of the wedding and thanked us, in addition to giving us a generous tip. The dance floor was also packed almost the entire duration of your wedding. To address your points: 1. We have verified based on our DJ software playlist history that we followed your dancing playlist exactly. We’re not sure what these 4 songs are that you’re referring to, but considering you never told us once during the reception that anything was wrong or that a song was playing that wasn’t supposed to be, we wouldn’t have had any way of knowing you were unhappy about something like this. 2. As far as your parent entry song being messed up, again we are a bit taken back at what happened here. You instructed us to play “Ain’t No Mountain High Enough” by Marvin Gaye and start it at 23 seconds into the song, which we did. After we introduced both sets of parents and they came in and went to the back of the dance floor, we continued on with the rest of the wedding party introductions. Your mother (who was intoxicated) then came over and started screaming profanity in the face of our emcee who was in the middle of introducing the rest of the wedding party, saying she wanted to dance to the song longer. Despite this distraction, our emcee was able to keep things running smoothly and introduce everyone else. We apologize if she was upset, but we were never made aware that this was your intention. Normally we only play 30-45 seconds of the song since the introduction only takes about 20 seconds. I’m not sure if your negative review was written based on the interactions we had with your mother, but we will say that she continued to verbally abuse us with profanity all night as well as insult us over the microphone during her [unplanned] toast. At the end of the night when we were reloading our vehicle, your mother (who was still very intoxicated) started screaming at us to “Get the f*** out of the way” and was honking her car horn when she was convinced we were blocking her car in with our van, even though there was more than enough room to drive around our van. We apologized and moved our van anyway. After we moved, she then pulled her car behind our van and kept honking at us. We have no idea where all of her anger was coming from, but despite the abuse we remained calm and apologized to her multiple times. Anyway, we wish you and Blake the best and we are sorry that we can’t end things on a positive note as we were trying to do by reaching out to you.

3391 so that we can assist you further. We spoke with your DJ and he informed us that you asked to change several of the pre-arranged special dance songs (i.e. first dance, father/daughter dance, etc) after the wedding had already began. The new songs you wanted us to use were not in our library and because there was no Internet or cell phone service at the venue, we were unable to download any new music while at the venue. We are always happy to accommodate last minute requests if possible, but unfortunately in this case we would have needed to know about the song changes earlier that morning and not after the wedding had already started. Each of our DJs has a different personality and Karl is considered friendly and upbeat, but still professional and not overbearing. It appears as if you chose him specifically when you were booking with us even though his style was explained to you and you met with him prior to booking. We apologize that his style did not line up with what you were looking for and we have attempted to get in contact with you so that we can discuss this. We would really appreciate if you could please reach out to us instead of continuing to leave negative reviews on multiple websites without returning our phone calls or emails when we are trying to help make amends.