Pulse Entertainment

o take last minute song requests if we have them in our library, we just can't guarantee them like we can with anything turned in two weeks prior. As for the overtime, we apologize for the frustration! Usually our DJs will reach out to their supervisor if overtime is requested, and most of the time we tell them to play longer for free if it's only a few minutes. In this case Ben's supervisor was out of the country and inaccessible so our DJs followed company protocol (and what is listed in our client contracts) to require a 30-minute overtime payment. We really do apologize if this upset you, and we are working to develop a better protocol for when these types of situations arise. Thank you once again!!

w considering you and Blake were ecstatic at the end of the wedding and thanked us, in addition to giving us a generous tip. The dance floor was also packed almost the entire duration of your wedding. To address your points: 1. We have verified based on our DJ software playlist history that we followed your dancing playlist exactly. We’re not sure what these 4 songs are that you’re referring to, but considering you never told us once during the reception that anything was wrong or that a song was playing that wasn’t supposed to be, we wouldn’t have had any way of knowing you were unhappy about something like this. 2. As far as your parent entry song being messed up, again we are a bit taken back at what happened here. You instructed us to play “Ain’t No Mountain High Enough” by Marvin Gaye and start it at 23 seconds into the song, which we did. After we introduced both sets of parents and they came in and went to the back of the dance floor, we continued on with the rest of the wedding party introductions. Your mother (who was intoxicated) then came over and started screaming profanity in the face of our emcee who was in the middle of introducing the rest of the wedding party, saying she wanted to dance to the song longer. Despite this distraction, our emcee was able to keep things running smoothly and introduce everyone else. We apologize if she was upset, but we were never made aware that this was your intention. Normally we only play 30-45 seconds of the song since the introduction only takes about 20 seconds. I’m not sure if your negative review was written based on the interactions we had with your mother, but we will say that she continued to verbally abuse us with profanity all night as well as insult us over the microphone during her [unplanned] toast. At the end of the night when we were reloading our vehicle, your mother (who was still very intoxicated) started screaming at us to “Get the f*** out of the way” and was honking her car horn when she was convinced we were blocking her car in with our van, even though there was more than enough room to drive around our van. We apologized and moved our van anyway. After we moved, she then pulled her car behind our van and kept honking at us. We have no idea where all of her anger was coming from, but despite the abuse we remained calm and apologized to her multiple times. Anyway, we wish you and Blake the best and we are sorry that we can’t end things on a positive note as we were trying to do by reaching out to you.

3391 so that we can assist you further. We spoke with your DJ and he informed us that you asked to change several of the pre-arranged special dance songs (i.e. first dance, father/daughter dance, etc) after the wedding had already began. The new songs you wanted us to use were not in our library and because there was no Internet or cell phone service at the venue, we were unable to download any new music while at the venue. We are always happy to accommodate last minute requests if possible, but unfortunately in this case we would have needed to know about the song changes earlier that morning and not after the wedding had already started. Each of our DJs has a different personality and Karl is considered friendly and upbeat, but still professional and not overbearing. It appears as if you chose him specifically when you were booking with us even though his style was explained to you and you met with him prior to booking. We apologize that his style did not line up with what you were looking for and we have attempted to get in contact with you so that we can discuss this. We would really appreciate if you could please reach out to us instead of continuing to leave negative reviews on multiple websites without returning our phone calls or emails when we are trying to help make amends.