Prior to our wedding, Nick was responsive to emails, answered our questions, and was personable over the phone. We filled out Pulse’s Google Form with all of the wedding details, talked through with Nick over phone, and provided additional deta...
ils like timeline over email.
Due to unforeseen circumstances, Nick was unable to attend the wedding, so he notified us 2 days before the wedding that he would send his second-in-command, Jose (MC) in his place, along with Sergio (DJ). We asked for contact information and never heard back… just radio silence.
On the day of the wedding, Jose and Sergio arrived with a print out of the Google form and clearly had not read it, as they began asking me basic questions about the reception, did not have the songs for our parents’ grand entrances, did not have the timeline we had sent to Nick, and did not have the father-daughter dance song. My impression from both Sergio and Jose was that Nick had not relayed any information from our calls to them, and they showed up completely unprepared.
What annoyed me further was that they decided the day of my wedding was the time and place to argue with me. They claimed that it wasn’t in the form (which I then pointed them to)…
When it was time for the reception grand entrances, the music was incredibly quiet and short for our parents, they mispronounced and repeated multiple names of our bridal/groom parties, and they messed up our names! Even without preparation, how hard is it for them to read off a sheet of paper????? And how do you mess up the names of the bride and groom????
After the first dance, their lack of preparation became even clearer, as our timeline indicated speeches next. Instead, they not only cut the music entirely but also announced the father-daughter dance incorrectly. This led to a really awkward situation of having to correct them in front of our guests. When it was the right time for the F-D dance, they abruptly announced it in the middle of a song while people were still dancing, and didn’t give anybody a chance to get out of the way.
For the dance sets, they played FULL songs, didn’t play the genres we requested (to the point that we had to ask multiple people to go up and request songs), played 5 out of 20 of our “Must Play” songs… It was the equivalent of putting on a Spotify playlist, except the playlist wasn’t the one we picked. Multiple people asked if they could just plug the aux cord into their own phone.
I would never recommend Pulse Entertainment to anyone. It is truly unbelievable to me that we provided all of the details, the songs, the timeline, the names... and they couldn’t do us the honor of simply reading it. The lack of preparation is truly unfathomable. For Nick to say that they were anything near “adequately prepared” is an incredible slap in the face after what took place on our wedding day.
In summary: they showed up, mispronounced everyone’s names, followed their own timeline, and put on a recycled, unwanted playlist. Stay far away from this business.