Queens Botanical Garden

hone when we called - even after we signed our contract and gave a down payment. Average time to get a response to an email was a week which is completely unacceptable when your wedding is a month away. Bride was assured someone would be assigned to her the moment she entered the venue which was not the case and her family and photographer had to coordinate and finally she was rushed over to walking down the aisle. The event coordinator did nothing but stand there- did not set up what was supposed to be arranged before start of wedding. when guests arrived no one was told they could sit down and so they gathered outside of the garden confused. The garden charges guests to park which is extremely tacky and when we confirmed we would pay for our guests we worried they would be charged anyway being that every person we dealt with at this venue was completely incompetent. You’ll notice all the glowing ratings are from years ago when someone else was in charge of wedding events. We have never dealt with people who seemed so uninterested in hospitality and though we consistently spoke about the lack of communication nothing was ever done to rectify this. Run away!

s short-staffed, it should not take nearly a month to get email replies when your wedding is 3 months away. That's after several calls, visits, and failure to get a preferred vendor list when we first went into contract (The failure to provide the vendor list also contributed to a last minute scramble for a cocktail hour provider). When I finally did manage to talk to someone, by going to the office after repeated emails, there was a sense of annoyance that I was asking questions in the first place. The eventual answers to emails were also curt and had sometimes had an annoyed tone. (This is why I put 'most' in my description of pleasant staff.) I've never been married before so I did have a lot of questions but that's also something I feel a Wedding Venue should be prepared for. There were also two issues on the wedding day itself: 1. I paid for extra chairs for guests and made a point of clarifying that would be 2 complete setups. Instead, while seating for the Wedding Garden was sufficient, the Cocktail Hour required people to stand or sit on nearby benches because seating was inadequate. 2. I prepaid for parking spots for my guests (parking isn't included in the original price, only admission to the gardens). Yet I began the day with 3 calls from people being charged for parking at the gate. Both of these definitely put a damper on what I'd hoped would be a smooth day. So in conclusion, as beautiful as this place is, I cannot recommend it due to the inadequate levels of customer service. If you choose them anyway, be prepared to hound them for information and clarifications, with all of the hassle and stress that information will come with.

with a few round tables and hard chairs. You are expected to decorate on your own in the event of inclement weather, which of course is additional! Just beware of alternative options before paying your money. Management tends to ignore you once money is paid. Attempted to speak with them on numerous occasions without success. I was constantly routed back to wedding representative. Horrible customer service!!! Also, note that it is very difficult to get in touch with staff after booking, which is stressful when planning a wedding! Ended up having to book another venue last minute!

review details as well. Ebony was enthusiastic, friendly, and informative throughout the entire process. She gave us a contact to book additional chairs for the ceremony, which worked out perfectly. On the day of the wedding, Kamaria was there to coordinate the walk down the aisle and she did a phenomenal job!! Overall I think QBG is a great spot to have your special ceremony. I do wish someone (possible front desk) could pick up the phone more often, because of how busy Ebony is. All in all, we were so happy to celebrate our special day at QBG, the photos in the garden looked amazing, and everyone had a great time.

invest in renting the tents/umbrellas for your guests. There isn't any shade and my poor guests were out there in the scorching sun waiting for the ceremony to begin. All in all it was a very romantic event and the scenery in my pictures came out amazingly. Thank you Ebony for all your assistance. I totally recommend QBG as the ultimate wedding ceremony location.

ove and beyond for our needs. The day of wedding other vendors really stressed me out and Ebony went out of her way and Made everything ok. I truly felt a bond with her and it is because she truly loves what she does and does it from the bottom of her heart. Even after all the planning of a year my wedding would not have been perfect if it was not for Ebony. QBG is Lucky to have her because she is truly one of a kind. Christian and I are so thankful for your kindness, support, attention, personality, and your work ethic through the planning and during our wedding. Thank YOU from the bottom of my heart. You are the best!!!!!! You might not feel same lol because I know I was being a bridezilla but I truly miss working with YOU!! Thank you :))) PS: Kamara(sorry if I spelled wrong) was there helping during wedding as well and she was so attentive all day!! Thank you!!

it special and memorable!

reat time. They are both busy but are patient with answering all of my questions. I definitely recommend this venue to hold your ceremony. Thanks again Ebony and Kamaria at QBG!

... the wedding garden is beautiful and I would recommend it to anyone.... thank you Ebony and QBG staff

red that the trees and flowers wouldn't bloom on time for our May 5th wedding (there was not a colorful petal in sight during our super cold walkthrough a couple of weeks before), but Ebony assured me that the garden would look beautiful, and it did! A rainbow of tulips and cherry blossom trees surrounded us--we were at a loss for words! And to top it off, the weather was perfect! Ebony kept the day going smoothly alongside my DOC. She was kind, professional, and organized in person as well. Great gal!

right to the covered venue. I also have to thank Ebony who was very patient with our multiple meetings/walk throughs/emails. Our wedding day was overcast and there was misting rain, but we were still able to have a GORGEOUS wedding there. We moved the cocktail hour to the covered terrace and folks used umbrellas in the garden. We took beautiful photos and so much of the garden was in bloom that time of year.

hing out of the ordinary. We had the most amazing ceremony. If you are looking for a ceremony space that isn’t a church and beautiful, I would recommend the garden.

sit and wander through the pathways while the photographs were being taken after the ceremony. Ebony and the staff made sure that everything was in place and on schedule, for both the rehearsal the day before and for the ceremony. We couldn’t be happier with our choice to host this life-event at QBG. Thank you so much for your professionalism and courtesy through every step of the planning process and the final result.

r wedding site, or any other events you may have.

so helpful throughout the whole process and was there on the day to make sure things ran smoothly. The garden itself is so beautiful and provided the perfect backdrop for our wedding. And seriously, you cannot beat the price compared to other venues in NYC. I highly recommend QBG!

evening of our event. We must have exchanged 1,000 emails with thoughts, questions, and inquiries and Ebony always responded quickly while accommodating as many of our unusual requests! Additionally, she was fine with scheduling over five site visits with our vendors to address any questions or concerns for our event (she even attending each meeting herself and worked with many of our vendor’s specific needs). Furthermore, many of our vendors (DJ, food, bar, tables/chairs, lighting, etc.) came in in at different times for drop-offs/pickups but Ebony did her best to work with us to make it all work! She also assisted us in securing 5 wait staff and a bartender two weeks before the event (we were impressed by the service they provided). What a team player! The garden and grounds were clean and manicured to perfection when we all arrived for the event. Having a parking lot just two blocks down from the garden for our guests was a real advantage with such limited parking in Flushing. I am so grateful for the QBG’s staff and Ebony as the manager for the extraordinary and special service they provided for all our friends and family. My wife and I would highly recommend working with the QBG staff and Ebony for your future wedding events!

our wedding photography; which is terrific that I have that as an option. I am grateful to QBG and Ebony for the exceptional service.