Quirk Hotel

etail and poor customer service. We were 1 of 7 events happening & were made to feel like an inconvenience for having our reception on the rooftop. The venue coordinator, who was not able to be there that day, called me at 8 a.m. to say the staff said it was ‘a little chilly’ and if I wanted to make the decision to move to the indoor plan. Given that the rooftop portion of the day was starting at 11:30, when it would be much warmer outside, we chose to move forward with original plan, which turned out to be perfect weather, if not a bit warm. Our venue coordinator assured us that spaces were properly set up for our event the night before, so she did not need to come in that morning to double check. Neither space was properly set-up to our Quirk approved floor plan. Ceremony chairs had to be added at the last minute and there was excess furniture on the rooftop. The Quirk staff, when asked by my coordination team to fix it, did not make any attempts to fix the set-up. One of the biggest issues was the quality of the food served at the brunch reception. We had a tasting and the food was delicious. There was a stark contrast from what we tasted to what was served on the day-of, especially with the French Toast, which was the main entree. The BEO was not followed by the catering team as several items were missing or incorrect. The week after our wedding, I relayed all of this information to the coordinator over the phone. This is where we experienced very poor customer service— the email response back to me from her was very “he said, she said” and they lied, saying that my coordination team never approached their team to change the rooftop set-up. We also found out that due to an “internal miscommunication” we were served the gluten free version of the French Toast. We were offered a very small percentage off of our final bill, to account for food items being missing/incorrect. I responded within 24 hours, expressing our continued feelings, asking specifically for contact info for a manager. That email went unanswered for 2 weeks, until I sent an email to her and a manager, once again, expressing frustration and that I would be writing a review. Of course, that email was responded to within an hour, with no accountability for the lack of response from the first email. That email said they wanted to “continue working toward a resolution in good faith.” I responded within 3 days and almost a month later, have not heard anything back from them. As someone that has worked in the wedding industry for 8 years, having previously been a venue coordinator, I was incredibly disappointed by the lack of customer service we experienced. To have important communications go unanswered is completely unacceptable. The lack of attention to detail was also unacceptable. After speaking with other wedding professionals, this seems to be par for the course with Quirk. There definitely seems to be ‘quantity over quality’ aspect to how events are handled. I would highly recommend searching for a different venue for your wedding. Our wedding day was beautiful and fun, despite the issues we encountered from Quirk, but do have some lingering regrets about investing so much into a venue that didn’t value a quality experience and customer service.

hen along came Jasmine. Jasmine was extremely professional, communicative, and exactly who we needed! She worked closely with our coordinator, checked in on us during the rehearsal, made sure everyone at rehearsal the day before had plenty of water to beat the heat, and communicated our requests to her staff perfectly. She was so kind and just lovely to be around! The entire team at Quirk is amazing. They rounded up chairs and fans for the suites we were getting ready in, were so genuinely excited to be apart of our day, and definitely made it that much more magical. I highly recommend Quirk for events! Jasmine helped keep us running smoothly, all of the spaces are beyond gorgeous, and the entire staff are so kind and welcoming.

ng, "Congrats on your wedding! Unfortunately for a wedding ceremony the capacity for both our rooftop and courtyard is approximately 60 guests once seating if factored in." Losing 50% capacity is quite significant and should be listed on the website to save people time submitting inquiries for a venue far too small.

leasure to work with! My husband and I really enjoyed all our coordination meetings with her. She is extremely professional, has a warm and extremely fun personality that we really enjoyed. The day of our wedding went so smoothly and perfect. I honestly can't thank her and her team enough for all their hard work and dedication that day! I felt like she was personally invested in our wedding day and felt like more of a friend helping us out the whole time. Host your wedding at The Quirk! I promise you won't have any regrets!