Overall, our wedding day on April 29th, 2017 was amazing. The food was delicious, the staff was amazing and Mary was spectacular, and would magically appear everywhere before we even thought we needed her!
Courtney our wedding planner was wonde...rful, answered all my emails right away as we were from out of town, and could not be at the venue often. Anything we spoke about, she made it happen! We could not have been happier overall with our day.
The review is long - because we felt it fair to explain why, in the beginning, things were confusing and not executed well.
Courtney, Mary, and the staff on our day were nothing short of SPECTACULAR. We could not have asked for better people to make our special day happen.
However, there were some snags and communication errors upon the way that did make things stressful at times. Originally, our coordinator was Danielle ( who no longer works there and has no impact on our day). We were showed the venue, the hospitality room ( where we could get ready) and everything was wonderful. I knew I wanted to get married here so a contract was drawn up. Cut to 2 months later, when we realized that our contract dates are wrong for payments, and 2 payments would be due after the wedding was already over! We were also quoted completely incorrect pricing for the reception packages. We had to speak to multiple people, and in this time frame, Danielle left - and we were worried!
When Courtney took over, everything was much better! Constant contact and help and she was great about everything! She was on point with everything- pricing, timelines, packages - etc. She came on in the middle of our planning and turned everything around.
Our contract was eventually worked out, even though we did have to make payments in a smaller timeframe than expected., but they worked on our budget in others areas. The hospitality room was made out to be included, but it was not. They did make that happen for us since we were having our rehearsal dinner the night before and staying there as well.
Also, many of our friends who were married already, were shocked ( as well as we were) to find out that we only would get to taste 2 options free of charge for our wedding - anything else would have to be paid for out of pocket - which my husband is vegetarian so we had to pay to try that additional plate!
We did, of course, receive a jacuzzi suite to stay in the night of our wedding - but we came to find out later there were other suites available that our guest stayed in that were nicer - and were never offered to us as an option - even if we had to pay extra for it.
The day of, we found out that Mary, the banquet manager would be with us on the day of, and not Courtney, which we were confused about, but she was wonderful and ran everything so smooth! The only hiccup was after the ceremony no one was escorted to the lounge so when cocktail hour started they had not set up any of the high tables- so people were looking for places to sit - they were running behind.
They also seemed short staffed -the employee at the front desk was brand hew - his first day and he was there alone checking people in, he was frazzled but did an amazing job at handling it in every way he could. The wait staff and bartenders that day were amazing, we always had drinks, food and anything we needed!
The venue and rooms were beautiful, and they did a great job. Family and friends were talking about the venue, the food, and the atmosphere for days after our wedding.