Where do I start. They double booked our shuttle. We had to wait at the park for 30 minutes after pictures before the guy finally returned and then because of being double booked, after the ceremony we had no ride to the reception because they ...never showed up. They finally sent us a van, after we called, that our whole bridal party couldn't even fit in. People had to ride with the photographer. I signed a contract for a shuttle to be MY OWN from 1-6 p.m. I had that shuttle from 1 to maybe 3. This hotel is greedy and unorganized. Lauren in the bridal area is great and very helpful. Work with her ONLY. She is the only liable, professional person that works in that entire hotel. If you want to grow gray hair then work with the other girl (I'll be nice and not say her name). If she isn't taking days to return your emails, she's messing up your room block and giving rooms away. You also have to pay 75% of any rooms you don't end up filling. When we checked in, they gave us keys to one of the rooms under my name. We went in the room and there were other people's belongings in there (no one we know). We could have stolen all their things. We told a manager and he laughed and said he wasn't surprised, it happens a lot. THAT'S COMFORTING! Because a lot of bridal party rooms were under my name, they would only give me keys anytime after initial check in. So at 11 pm the night of my wedding, that was fun having to go to the front desk because my sister's room key THEY ORIGINALLY GAVE HER stopped working. Unfortunately they are the only hotel downtown. Do yourself a favor and get a shuttle to a nice, professional hotel a couple miles outside of downtown. A worker at the front desk who was aware of everything that had happened told me to call customer service because they would "give me a bunch of free stuff". I didn't because I don't want anything from that hotel.