My husband and I were drawn to Raspberry Plain Manor because of its historic charm, rolling Loudoun hills, and large romantic ballroom. Unfortunately, the staff there, mainly our in-house wedding coordinator, did not make it an enjoyable or easy experience.
First of all, we were sent documents with timing and information that apparently wasn’t accurate anymore, but no one reached out to us to let us know this. We were told by the Administrative Coordinator we would have a 4-month wedding coordinator which did not match our contract. When we finally met with our in-house coordinator, Steffanie she told us that the draft timeline (ceremony, reception) that I used for our wedding invitations and website was incorrect, seemed completely clueless, and told us that they were in the process of changing all of their flyers/documents. This change should’ve been prioritized and then communicated to ALL couples.
Once we started planning with our coordinator things did not get easier. The staff was unaware of specific contract details which made for confusing back and forth emails. We were told that we needed to finalize the menu ASAP while we were still waiting on answers from Steffanie and Nicholas.
In our opinion, Raspberry Plain Manor was not accommodating during the planning process and everything we thought the venue/coordinator would be helping with ended up not happening. For example, Steffanie could not move flowers or any decor after the ceremony so we had to hire our florist to stay longer to help, she couldn’t set up food for our bridal suite, left all our bridal suite items in bins instead of setting them up, put frames in incorrect places, the list goes on. She also told us that she wouldn’t be able to assist in any of the details leading up to the ceremony because she would be helping the staff at the venue. If this is the case for all weddings, the coordinator role should be communicated clearly so couples aren’t left thinking they have a coordinator but really just having a venue manager. On top of that, I was honestly shocked to see the timeline that was created for the day. No details, incorrect information, incorrect venue name, etc.
The day of the wedding was stressful. We created an incredibly detailed timeline (mainly because we didn’t trust the staff to execute our vision) and it is our opinion that Steffanie botched several details including exchanging letters and gifts with our parents, timing of photos, setting up decor, communication with the bartenders, confusion with our restricted diet meals, not using the specific champagne that we purchased specifically for our toast, etc. After repeatedly asking Steffanie for help to keep track of time and keep things moving once we arrived, she was nowhere to be found. If I could go back in time I never would have booked the in-house coordinator at Raspberry Plain Manor.
The amount of stress that we felt because the staff was incapable of doing their job was unacceptable. I should not have had to look at my phone to check on the timeline while at my own wedding! The venue space is nice and the ballroom made for a beautiful reception, but it is NOT worth the added stress. You want a venue that is flexible and accommodating and I would not recommend Raspberry Plain Manor for a wedding venue.