Reception Flip Flops

ve review on their site because they have to approve reviews and therefore only publish the good ones. After I left my review here they finally responded and I got a return label. I've changed my review to 1 star because I mailed the pashminas back but I never heard from the company again and I never got my money back. Thankfully it was a small amount of money so I didn't pursue it. But I think others should know this is the kind of communication and customer service you can expect from this company. My advice is that if you work with them, make sure to order a small sample amount of what you want so if you don't like it you can cut your losses.

checked my bank account, it showed that I was charged for the purchase. I immediately emailed customer service and was told that they "didn't have an order in my name". When I responded with a screenshot of the bank transaction, they said "we have an attempted payment record that shows your card was declined because of incorrect billing info"....okay, so they went from they don't have records in my name to, all of a sudden they do?? Regardless, I explained to them that this is highly unlikely, as; 1.) None of my billing info has changed in recent history 2.) This is the ONLY card I use 3.) I have RECENTLY used other websites that have Shopify as a point of sale, and have had no other issues. In fact, this specific card has NEVER been declined, ESPECIALLY for "incorrect billing info" the entire time I have had it, which has been almost 3 years. After explaining all this over email to the customer service rep, she offered no inspection on their end and continued to tell me that the zip code did not match up with the card and argued with me. She said she even contacted Shopify directly who "confirmed" that the zip code was incorrect. This was an incredibly frustrating experience due to the fact that I could not have done anything else on my part but was treated like some idiot who doesn't know how to make an online purchase. What am I to do when the only zip code that has EVER worked on my debit card, suddenly doesn't work for some reason on ONLY their website? They offered NO reparation whatsoever. The customer service rep said that the charge in my bank account was a "pre-auth" transaction and that it should "go away". That's funny, because it says right on the transaction that it was a SIGNED PURCHASE, not a PRE-AUTH. And if it were truly the wrong zip code, why would it even have showed up in my account AT ALL? I even went back to my cart again to try to double check my card info, and lo-and-behold, everything is correct, but you can bet that I was NOT going to try to cash out again. We will see if the transaction in my bank account really does "go away".

r from them and now it is two weeks before my daughters wedding. She said, "we can issue you a refund or send you another color. we have been upper busy". Guess what? Being busy is not an excuse for horrible service. A quick email, text, phone call cancelling the order would have been sufficient three weeks ago..... not sufficient today when I have had to chase you down and you have had my $550 for three weeks.

or if it's really that far off from the picture. Either way, I emailed the company about returning them. I've actually emailed 3 times over the course of a couple weeks and received no response. When I tried to leave a review on the site, I got a message saying the review would be published once the customer support team approved it. Guess what? It's not been published. The only reason I gave 2 stars instead of 1 is that the price is unbeatable and the other colors I got were fine. But not responding at all to multiple emails and not allowing anything but positive reviews is pretty terrible customer service. I will not buy from this company again.

I had removed all the stickers and baged them up with their labels. Once I opened my second box, I realized I had no smalls, 8 mediums and 17 larges. When I contacted the shop, she immediately responded and asked for me to send her pictures of the order. I did this right away. She then says that she is confused and since she can not see the stickers on the flip flops, this is not "concrete proof"! I removed the little stickers because my first order was fine. Since I then sent her even more pictures to show the flip flops with close ups of the little tags for the sizes, I have not received a response back in 2 days!! I have sent her 4 follow up emails and have also called and left messages. She is being unprofessional and the least helpful in this situation! I have given her all the concrete proof she has asked for and since I was able to provide it there has not been a response! Stay clear! It is not worth the money to pay extra to try and eliminate stress because she will only add stress. It is now 2 weeks before the wedding and I have to go and spend even more money since Sara is so unprofessional in her business