If I could give them zero stars, I would.
I can’t begin to explain how terrible their communication was. From the very beginning, they constantly failed to cc either my fiancé or m...e, which made communication extremely difficult. My fiancé would receive half of the information, and I would receive the other half. We asked multiple times for them to cc both of us, but in the end, they said they would only communicate with one person. Just to clarify—my fiancé was only asking about his hairstyle and makeup!
Once I made the payment, they claimed that our email exchange was the binding contract and then added terms that did not match what was stated on their website—so be careful! On top of that, they take ages to respond, and when they finally do, they don’t actually address your questions. Instead, they just repeat the same answers they gave before. This even happened in the last email I received regarding a refund—they only responded to part of my questions and ignored the rest.
It was a nightmare trying to deal with them for those couple of months, and I’m glad we ended up canceling. Their website states that the cancellation policy allows for a 100% refund if you cancel 90 days in advance, but suddenly they changed it to 120 days. Be very careful and prepared for surprises.
Lastly, some of their response was so disrespectful and hostile, there was no need for that. The owner even emailed me asking to delete this review.
I absolutely would not recommend them. Please don’t waste your emotional energy or your time on this company. RUN!