Regan Clothiers, LTD

If you are planning on buying a suit from Regan Clothiers, I would ask you to please keep reading. We had a very negative experience overall - with no suit or refund by the end of it. My now-husband paid in full for his wedding suit on the day he got fitted (10 weeks before our wedding). He was told that he’d be followed up with and that the suit would be ready with plenty of time before the wedding. After he tried to contact the company in various ways for weeks leading up to the wedding, we still hadn’t heard any updates (or even had the phone answered when we called) - even NINE days before our wedding. I then took an extra step to contact every member of the family business on every form of social media I could - which resulted in the person my husband was dealing with (Jack) texting me the next day apologizing for handling business the unacceptable way he has been. He said that the suit would not be delivered on time. He asked for my husband’s credit card to issue a refund. Later that day, we hopped on a phone call, Jack was super apologetic, and my husband and I gave him the card number for the refund. We were assured the refund would process in 3-5 business days - and it did not. The night before my wedding I sent Jack a text (since once again there was no luck in calling) asking for an update on the situation, and he replied that he was tied up at a friend’s Bachelor party, but that he’d try to get his brother (who also works for Regan’s) to give an update. We haven’t heard anything from anyone at Regan’s since - even after following up one last time via text to see if he’d correct the situation. After the wedding, my husband filed to dispute the charge for the suit on his credit card - and THAT is how he got his money back. Luckily my husband had a backup suit (of a different color that he was happy enough with) to wear to our wedding. If you’re looking for a suit, I recommend visiting Indochino in person and working with Patricio! My husband now has a few suits from Patricio at Indochino and is very happy with all of them. I really thought that a family owned business like Regan Clothiers would take more pride in what they do and ensure that if mistakes are made, that they would be fixed. I’ve gone through all the emotions - nervous, scared, enraged, forgiving, re-enraged, and now just disappointed. I am hoping that with this review I can deter future customers from working with Regan Clothiers and save them from such a frustrating experience.

Regan Clothiers were very nice and easy to work with! Their pricing was comparable but maybe slightly more than Men’s Wearhouse customized suits, but the quality/service you get here is unmatched and blows the other competitors. The guys all had a great time here and loved their suits.

After an absolutely abysmal experience at another store that claimed to have plenty of rental & purchase options for the groom and groomsmen (only to be told if we wanted something that fit better we’d need to go elsewhere for a custom suit), we were overjoyed to happen across Regan Clothiers. The experiences between the two stores couldn’t have been more different. Regan provided amazing customer service and customized every element of the tuxedo for our wedding. When we asked for extra appointments to go back and take photos for the groom's out-of-town mother and sister, they were more than accommodating. Liam helped guide us through fabric selection for all elements of the tuxedo and shirt, made suggestions for customizing the lining of the jacket and buttons for the shirt. The suit fit wonderfully, far better than what we were being offered at the first store. If you are looking for excellent customer service, attention to detail, and getting exactly what you want out of a suit, look no further than Regan Clothiers!

Having ordered 4 separate suits from here I feel as those I can help steer folks in the right direction. That direction would be somewhere else. 2 of the 4 suits I ordered specifically for weddings didn't show up on time. I found out less than 48 hours prior to the wedding. The 2nd time this happened I called two months prior to be ghosted for weeks. I paid to show up at a vendor fair to confront them to be assured it was in the mail. Well to no surprise 2 days before the wedding I got a text that it was not going to arrive in time. 5 months later, it still hasn't arrived which I'm sure means they never put the order it. If you are expecting to look good for your big day (or someone else's) then look elsewhere unless you are a gambling man.