By far the food was the best catered meal I have ever had…however the whole process of dealing with Registry was somewhat of a roller coaster. I had tried to contact them 5 times by phone and email before my initial inquiry was acknowledged. ...Working with Vickie was tedious and grueling which added so much more stress to the whole wedding process. Questions or concerns I had were met with a glib and malevolent response from Vickie and I didn’t get the ‘good vibes’ you would prefer to have when working with someone for any aspect of your wedding.
With our wedding we were asked to submit a schedule and that was far from followed. Vickie gave our DJ a schedule that she created, without telling me, that delayed our dinner time by 30 minutes and beyond that dinner was almost an hour late. We chose family-style dinner, since they only offered family-style and strolling stations, and a couple tables ran out of food. During our meetings we were told if food ran out at tables they would be filled by the staff and they were not, not a single one; we had to invite some guests to our head table for food. With the delay in dinner service we needed to extend the bar by 30 minutes at the end of the night; which we had to pay for and without any apologies from Vickie or Erika. And don't get me started on the bar staff, they were horrid and rude; we even had the premium bar and food options and our cost was approximately $160 a guest. We did not receive premium service by far. On a positive note, even though it was late coming out the food was phenomenal and cooked perfectly.
I was not asked how the night was going or if I needed anything the entire time from Vickie, Erika, or any of the staff. Being the bride you would think someone even would have at least congratulated you…but nothing. One time we were at the restaurant the same day a food critic was there and we were almost completely ignored…at least during our wedding I wasn’t there watching someone else get impeccable service while I was not. During our wedding the restaurant was mostly empty for the night while we were stuck in the ballroom almost miserably hot; unknowing that the ventilation system wasn’t working properly. I was told by patrons of the restaurant they were told the ventilation system wasn't operating properly, again something I was never informed.
This experience left a very bitter taste in my mouth about Registry, even though the food did not. The taste of the food is what drove us to keep visiting Registry Bistro even after our not-so-pleasant experiences, and why we chose it for our wedding reception. Now I have hit my tipping point and won’t be recommending Registry Bistro to anyone.