RENAISSANCE CHICAGO O'HARE SUITES

elected family member being in charge of the dj, caterer, etc. She made the day everything I could have dreamed. One ballroom means one bride! Everything was festive, clean, and modern. I loved the atmosphere. Katy made many accommodations and was willing to work with us to make it a cost and experience we were able to invest in. My guests are still raving about the venue and overall night. All I have are good things to say about this venue.

e originally looked at the Renaissance because of its free shuttle from the O'hare airport but after meeting with all of the hotels in the area and some downtown Chicago, it was clear that the Renaissance was the only one that would fit our wedding vision. The on-site coordinator, Katy Taylor, is a dream to work with. At our first meeting, Katy could tell that our biggest concern was alcohol and food so she let us do a tasting before we even signed on so we could see how amazing the hotels food was. She was right - after the tasting we signed on the spot. The food was AMAZING and honestly it was even better on our wedding day. Our guests still rave about it saying it was the best wedding food they have ever tasted!! Even after we signed on with the Renaissance, Katy was there the entire way to make sure that the whole process was easy. She recommended vendors, she kept a great time table, she introduced us to the entire hotel staff and everyone really made us feel like we were the only wedding going on at the hotel. I don't know what we would have done without Katy helping to plan and coordinate our wedding. Flash forward to wedding weekend and the Renaissance Chicago O'hare was even more amazing to work with. Katy made sure that all of our vendors were on time and that everything came together flawlessly, the wait staff blew me away with how much attention to detail they had and how accommodating they were, and the banquet captain checked in with us the whole time to make sure that my husband and I had enough to eat/drink and we weren't missing out on anything - he even helped us pack our car the next day! My family also raved about the head bartender and invited him to future family events! The people at this hotel are truly out of this world and we could not have chosen a better spot to have our wedding. I look forward to hosting future events at this hotel - I am convinced that there isn't a more beautiful venue that cares as much about their guests anywhere in Chicago! Thank you Renaissance staff.

ry step of the way.

he groom. The Marriott would never admit it was food poisoning, although I gave them a list of names, and the General Manager Jeff Brown suggested perhaps our guests coming from all over the country and locally "all caught the flu" at the same time. We had three entrees and guests were sick from each of the entrees, which suggests cross-contamination in the kitchen. Our guests then missed school, work, family events, college exams, and we also had elderly and pregnant guests. It was very concerning. Even with doctor notes, the Marriott would admit nothing. They eventually gave us a 20% refund, after much foot-dragging and time-wasting, so we still paid for 30 meals for which our guests spent three days being very ill. As if the food poisoning issue wasn’t enough, our Marriott wedding coordinator Katy Taylor told us she'd be with us from start to finish of the process but instead called me the morning of the wedding to tell me she had a "family emergency." I later found out she ditched us for a family party, which must have been planned months before. We were then hurriedly assigned to the banquet manager, who of course didn't know the details of our event. The name cards got mixed up for the dinner, so there was mass confusion as the servers gave the wrong entree to many of our guests. The servers were surly and grumpy, and one server told our guest "to just eat it" when given the wrong entree. My husband and I were interrupted constantly throughout the meal by the banquet manager asking us questions and clarifications as to what should be going on. And to top it off, the food was terrible. The beef was raw, the vegetables were so hard that carrots were skittering off the plates, and the soup was cold. I had told the Marriott during the planning process that the food was the most important thing to me because wedding food is so often not good. The good food we were served at the tasting didn't even resemble what our guests received at the wedding reception. I strongly warn you away from ever using this hotel for your event. Our daughter's reception was so poorly done, and the Marriott could not have cared less that we were entirely dissatisfied. We did everything we could to get it resolved and were quite reasonable about it. I wrote to the CEO and vice-CEO, and someone eventually called me to tell me "they considered the case closed." Their customer service is not something that you ever want to have to deal with. Since even the groom lost two days of his honeymoon while feeling wretched as he dealt with food poisoning, would you not expect a hotel corporation to, at a minimum, give the bride and groom a voucher for a weekend at one of their properties and make it right? No, they didn't offer this. Steer clear of this hotel.

e. I was nervous about having the wedding at a hotel because I thought things would be standard and upgrades would be outrageously priced, but this was not the case with The Renaissance. We worked with Katy and she has such a great eye for detail. This hotel was more like a boutique location where it was anything but standard. They just renovated their lobby (where we had our cocktail hour) and their reception venue. Everything is new, fresh and fun. Nothing was stuffy or bland about our wedding. Katy allowed us to bring in some unique things we wanted for the wedding and was very responsive. The week of our wedding, Katy worked with us to make sure we weren’t rushing around and stress-free. If I were to do it all over again, I wouldn’t have changed a thing. The Renaissance team can execute a wedding of 300 down to a small party so perfectly.

rries. I strongly recommend this venue for future couples getting married!!

a great job communicating not only with me but also with my vendors (florist, photographer, band, photo booth) to ensure a smooth set up on the day of. Steve manages the event the day of and does an excellent job ensuring everything runs smoothly. He even called me the day after the wedding (on his day off) to make sure we received everything. The food was also very good! The chef is very pleasant and we enjoyed our food tasting. Many of our (typically picky/honest) guests let us know that it really good food. We really liked the main lobby space for the cocktail hour. Though it is the main lobby, you would never know that the day of. Guests not part of the wedding are not able to access that part which is nice. Many of our guests loved the cocktail hour space, apps, and signature drink. Having a big party crowd, a full stocked bar with high quality drinks was important to us. The Renaissance did not disappoint. Our crowd was certainly not thirsty or hungry! We were very happy with using the Renaissance for our wedding.

otel staff was incredibly helpful, and our event went off with only minor issues (table settings incorrect for 1 table), but overall, it was the perfect night for us!

in planning our big day. We were always in contact and she was very helpful guiding us through the planning process. Our night went on without any problems! The guests raved about how nice the staff were and how great the food was too. I would highly recommend this venue

ing with the entire staff of the Renaissance. The wedding coordinator, Erica, was awesome to work with! She was professional, organized, efficient with responding to emails, and just enjoyable to work with. The night of the wedding we truly felt as though the entire staff made sure we and our families had a memorable evening. We received so many compliments (and are still receiving compliments) from family and friends about the delicious food, staff, and hotel. In addition, we had many overnight guests, in which everyone enjoyed their stay! We had such a great time and are so happy we decided to have our wedding at the Renaissance O'hare! :)

top, and there are restaurants, salons, Dominick's, and other businesses nearby. The only downside is that guests pay extra for parking. The parking fees are reasonable and the garage is very convenient. They also comped my parking as a wedding present. My husband and I stayed in a corner suite, which was spacious and gorgeous. Our family and friends did not like the hotel restaurant, but we found Mac's Diner a short walk across the highway, serving excellent breakfast at a reasonable price. Everybody loved Starbucks and free wi-fi in hotel lobby.

- timely in her responses to emails and addressed all concerns. The catering staff was amazing and our wedding reception was perfect. The food was delicious and guests are still commenting on it months later. In the end, it's the final product that mattered - and it was just as I had hoped. So, I would definitely recommend this venue to others.

til after several emails or phone calls. But...the actual went smoothly and was very beautiful. They lost the top tier of our cake but contacted the bakery and had another one made.