***WE HAD OUR WEDDING HOTEL BLOCK WITH THEM, NOT OUR ACTUAL WEDDING***
Do not, I repeat do not go with the renaissance for a hotel block. It was awful. The worst experience with a... vendor for our wedding day. We had our wedding across the river at City View Event Center. This was the closest hotel to the reception space. Our date was 8/5/23. The whole experience was horrendous. We were told we would get the website for our guest within a week, it was a month later that we got it after the groom and I reached out at least 2 times and called their corporate . We finally got the link for people to book their rooms. But then the link wouldn’t work. So we gave some of our guest the number to call and when they called and spoke to the person that was in charge of our wedding block, she did not put them on our wedding block so they didn’t count towards our numbers. When I called and talked to the actual person myself, she had no recollection of them ever calling her and didn’t know what I was talking about. And then magically they were added to our room block?? Weird… The website they created for our guests to book on had our name and date wrong. We again reached out and our date was fixed but our name was not. So we reached out AGAIN and they said they would fix it. IT WAS NEVER FIXED. So I reached out again regarding the name and was told that they would fix it, and again, never fixed. When I called for what seemed like the 25th time I was told that I would receive an email with more details. When I received the email, it was details about our rehearsal dinner. When we first started booking the block, we were asked if we were interested in having the rehearsal there, I said that we were interested and was told information would be sent. The information was never sent to us, and with it already being difficult, we decided to go with a different option. Well when I received the email stating that I had picked out what food was going to be served at the rehearsal I was confused because I clearly never picked out food for anything with them.
Save yourself the hassle. This caused so much stress leading up to our wedding. Go with a different hotel, this one is not worth it at all.