Renee's Limousines

questions and scheduling the various pick-ups and drop-offs that we wanted to do. Our chauffeur, Lawrence, was so friendly and professional. Everything was so seamless and he added to the positivity on our special. We were so happy with Renee's Limousines and wouldn't hesitate to use them again.

thly! The bus itself, was clean, had plenty of space, and Lawrence even had the fireplace going on the TV screen to make it extra cozy! We would definitely recommend Renee's!

ents to our booking before our reception date, and they rolled with all of them and made all run smoothly.

nicating with us, the company "upgraded" our bus and sent a larger 50 passenger executive coach that was not nearly as luxurious. The bus that was sent was not like the images provided for the "40 passenger executive" and felt more like a coach for a long road trip. The driver was also not professionally dressed in a black suit and tie as advertised on their website. The driver of the bus contacted the bride on the day of our wedding stating that he was doing a dry run in his car for the first time. The driver stated that there was absolutely no way he could take the larger bus they had "upgraded" us to through the entrance of the college campus because the turn into the entrance was too sharp for that large of a bus. We provided the driver with a map of the campus that included multiple entry points and routes to the chapel. Only one of the entrances was closed for construction. The main gate was open. The driver continued to call and text asking questions throughout the entire morning about the route, If the route was going to be such an issue, his questions should have been asked well in advance and the dry-run completed prior to the day of the event. After refusing to go through the main entrance to the campus, he told us that he was not able to get all the way to the doors of the church due to the size of the bus. As a result, he ended up dropping us off a block away from the doors of the church leaving us to walk in the rain. This church is located on a university campus and there were other buses present on campus that day. We did note that there was a bus in the parking lot adjacent to the church. We called our bus driver and mentioned that it was clearly possible to get a bus up there and asked that he drive up there during our 1.5hr ceremony to get us after the service. He refused to even attempt to move the bus closer to the church and seemed uncomfortable with the idea of having to "back up" in the large bus provided. It seemed as though the driver had little experience driving the bus that was provided. Therefore, after the ceremony he had not made it up to where we had asked him to meet us and so we had to walk through the rain again to get to the bus. The other main complaint was the lack of music/bluetooth capabilities. When we asked the driver, he told us there was no bluetooth available in the bus and that he only had access to radio and CDs. The driver also did not know how to operate the stereo system or the televisions provided in the bus. The driver had over 1.5 hrs during our ceremony to attempt to figure out how to work the equipment in the bus, but no effort was made, and we still did not have music on the ride back to the venue. Overall, we do not feel we received the services we had paid for and agreed to. In talking with the customer service representative, Ivan, he said he could not work with us on any sort of refund, but that he could provide us with a 20% discount on our next service. When we asked for a copy of our original contract, he sent us an edited version of it. My wife is currently stationed out of state, and we will not have use for nor be using their services again. I highly encourage ya'll to look at the other highly rated companies on The Knot.

ways timely and clean. Our personal transportation showed up right on time!

and day of event, everything was great - I highly recommend Renee's Limousines.

ce in booking, the kindness of their drivers…try getting out of a bus in a formal dress & heels…and timeliness in meeting our schedule. Top-notch, clean, smart. If you get to work with Remi, you’re in good hands. Would recommend and hire again!

st routes to take. Highly recommend!

o a quick bonus stop since we had extra time! I would highly recommend this for large groups. So much fun!

f the day. The service was easy to book, and great about communicating with us leading up to the day. I would absolutely recommend Renee's for all events.

lt brand new! The two times we took it were dandy! ”

ur actual day, everything was so seamless. We worked with Remi to book and Renee actually reached out to let us know our final payment was coming due as well. Our driver, Joe was excellent! He was so flexible with us since we had some weather on our wedding day and ended up not having our ceremony at the original site. We would definitely book again for another (different) event!! Jen and Mike