This is for REVA SALON - not sure why it says Frenz & Co. I worked with JoAnna. She was great at our meeting (very talkative, as expected from a salon). As far as communication goes, she was sometimes difficult to get a hold of and quoted the w...rong price a couple times. Also, she was emailing me from her husband's email address and he did the responding sometimes (which I thought was weird). The day of, JoAnna and one of her associates came to Silver Beach Hotel to do hair for me, my 4 bridesmaids, and 2 mothers. They got there on time, was finished on time, and brought tons of products. My mother and I were both VERY pleased with our hairstyles- so why the not so great rating? I was torn in my rating because I was very happy but the rest of the ladies were definitely not. Two of my girls were not pleased at all with their final style and asked that it be fixed (they did so, but reluctantly & with attitude). The other girls just dealt with being not completely satisfied because they didn't want to fuss & fight about it. I will say, there was only one hair style that I thought didn't look good and wasn't fixed.. but that was my opinion & I have to include how everyone felt in this review, not just me. A couple of the styles didn't hold at all which was a huge disappointment. Above all, the worst part was that my dad was in the hallway and heard JoAnna and her associate talking smack about us when they were done and on their way leaving our room. They were saying how difficult it was to work with some of the girls and how we didn't know anything about hair, etc. Overall, even though my mother and I were very happy with our style I think they charged way too much to only have 2 out of 7 of us leave happy. Due to this, I would NOT RECOMMEND this vendor. I would suggest either a different salon or hiring one of the plenty of non-salon affiliated people in the greater SW Mi area.