I booked Rhapsody in Blooms for my October 2018 wedding. Leading up to the wedding, Robin was very easy to work with. She answered all of my questions and added or removed anything and everything I asked for. The whole process was very smooth ...and I had a ton of confidence she was the perfect fit for my wedding. On my wedding day I was SO excited for her and her team to arrive so that I could finally see my flower vision come to life! Now let me just say, I had asked for a few specific things. My bridesmaid dresses were a burgundy color and I did not want overly red flowers that would clash with them. I even went as far as to order a swatch of the dresses and sent it to Robin so she would know the exact color. I simply asked that the flowers be more of a burgundy color. She assured me that wouldn't be a problem. Also, I wanted a loose, garden style bouquet. I had sent her multiple pictures of how I wanted the bouquet done and again, I was assured it would look exactly like the pictures I sent. On the day of the wedding, one of Robin's team members walked up to me right after they arrived and handed me a bouquet...in all honesty I thought she was joking because it looking NOTHING like the pictures I had sent Robin. But when I learned she was serious I nicely told her that wasn't what I asked for. I pulled up the same pictures I had sent to her, showed them to my wedding planner and told her this is what I was expecting. Luckily, the Rhapsody in Blooms team was able to completely redo mine and the bridesmaid's bouquets to at least be somewhat in the ballpark of what I had asked for. Unfortunately, there were a few other issues as well. The bouquets consisted of very red roses. They were beautiful, just much more red than I wanted. The boy's boutonnieres were supposed to be small burgundy roses. Instead, it was some kind of prickly, seeded flower which wasn't even close to a rose. Additionally, I was told the flowers on each of my guest tables would be in gold vases and they were put in clear vases. Overall, it was still very beautiful. Several of my tables had greenery that were pretty and well done. There was a lovely arrangement going up a stair rail that I received many complements on. There were certainly some great things! And my guests didn't know the difference between what I asked for and what I received, which is why I am giving this company 3 stars. My biggest issue was the problem with the bouquet. The last thing I wanted on my wedding day was to be handed a bouquet I didn't ask for - especially after being very clear about what I wanted. Robin is a sweet person and I think she is very good at what she does. And believe me what I say that I don't take pleasure in leaving sour reviews like this but when you're spending thousands of dollars on a service, you expect it to be exactly as it was proposed.