Ritz Charles

We were very impressed with Ritz Charles. Elizabeth was very easy to work with and very good with communication. Food was delicious, large portions and served hot (all very important to my parents). Our bar service was great, the wedding cake was exactly what I envisioned! The Bluffs at Conner Prairie was the perfect venue for our dream fall wedding! Was so nice to have decor, catering & venue all with one Vendor. Made the planning process very easy and less stressful. Ritz Charles was so worth it. You get what you pay for & more.

We hosted our ceremony and reception at the Bluffs. It was a terrific day! We are still thankful for how easy Ritz made everything - I can’t say enough good things about having a full service venue. This made the planning process considerably easier, and the food, drinks, and service were outstanding! On the wedding day, I didn’t have to worry about a single thing, as I knew the Ritz staff had everything taken care of, including setup, cleanup, and someone to support ceremony execution. I highly recommend the donut bar for desert - it was a fan favorite! One note to future clients - there were a few things that I felt weren’t accurately represented in our initial quote. For example, we were told table clothes were included, but at our planning meeting, we learned that the included ones weren’t a great fit for the venue (ie too short for the tables and color wasn’t great). This added a few hundred dollars we weren’t expecting. It wasn’t a big deal, but something that I would’ve appreciated being clearer up front. If I had to do it all over again - I would absolutely choose the Ritz!

Ritz went above and beyond to cater our wedding day at Laurel Hall. We knew we were going to be getting the best service and staff from the first time we met with Ritz they were so kind and easy to work with. The catered my wedding day but also my farewell brunch after and we couldn't be more grateful we chose them to be there on our special day.

We loved having our wedding reception at the Ritz Charles! We had our cocktail hour in the courtyard next to the ballroom, and it was beautiful. The food was delicious, and we got lots of compliments on it. The Ritz Charles made planning my wedding reception seamless. Emily was very helpful while planning, and provided good suggestions that helped the reception flow smoothly. Gina was our event coordinator on the night of the reception, and she was very helpful as well. We are so happy that we chose the Ritz Charles!

Our experience with Ritz Charles exceeded our expectations! Everyone was very professional and kind. We were very impressed by how organized and seamless our wedding day was because of Ritz Charles. The quality of the food was excellent, it was complimented by our guests multiple times! I 100% would recommend Ritz Charles to anyone!

We couldn’t be happier with our choice of venue at the Ritz Charles (The Bluffs at Conner’s Prairie). Our Event Specialist, Elizabeth, was a standout. Her organization, helpfulness, and patience made all the difference as she guided us through every detail and no question was too small. On the day of the event, the professionalism of the venue staff was remarkable. The wait staff went above and beyond to ensure everything was perfect, and the event coordinator worked seamlessly behind the scenes to make sure the day flowed effortlessly. We are very happy we went with a full service venue as the Ritz Charles team ensure we didn’t have to worry about a thing.

The Ritz Charles exceeded all of our expectations! Elizabeth, our event planner, was absolutely wonderful to work with. She was professional, kind, and ensured every detail was covered leading up to our wedding. On the day of, the staff was incredibly helpful and went above and beyond, adding special little touches that made the day feel extra special. And the food—our guests couldn’t stop raving about it! Many said it was some of the best wedding food they’ve ever had. We are so grateful to Elizabeth and the Ritz Charles team for making our day unforgettable! Highly recommend!

We hosted a wedding at the Ritz Charles, Carmel and really enjoyed working with Maddie and the entire staff. They were very attentive and helped us throughout the entire process from planning to the day of the wedding. We would definitely recommend the Ritz Charles a great venue.

Great place

Working with Emily, Tristen, & Sophie at the Ritz was nothing short of a dream. We were planning our wedding from Florida and they all made everything super easy — staying very attentive to our needs, answering many, many questions, and keep us in the loop on important deadlines and details. The food and drinks were incredible and the wait staff the day of were super friendly, efficient, and professional. I highly recommend considering booking with the Ritz Charles Carmel. They are all wonderful. If I had to critique anything, it would be that there was a wedding happening next to ours and they had music planning while we were doing our speeches so it was a little disruptive, but to be expected I suppose knowing multiple events are happening on their grounds. The only other thing is that we could not find or get introduced to the reception coordinators until I was already frustrated that people were not being sat for dinner following cocktail hour despite multiple requests from the DJ, so Connor & I had to go around and ask everyone to sit down so we could be introduced and stay on schedule. Otherwise, our day was perfect. Thank you!

We had the most amazing experience with the Ritz Charles and planning my daughters wedding. The venue was truly a magical storybook wedding at Artisan Acres. Elizabeth our wedding planner was top notch. Her response time and follow up was phenomenal. She had so much patience and expertise as we planned every little detail. We had so many complements on our wedding that is was the best wedding they had ever been too. We walked in on wedding day and didn't have to do a thing! I would highly recommend this company especially Elizabeth and The Artisan Acres venue.

Best decision to go with Ritz Charles for our wedding catering. The team was extremely responsible, flexible, knowledgeable and just executed at the highest caliber. Elizabeth in particular ensured everything aligned exactly with my vision. I was honestly shocked that the food was as good as it was on the tasting day. Everything was sooooo good, and we got endless compliments on it all night. I highly recommend.

We loved having the Ritz Charles do our wedding! They were very professional and accommodating and the food was excellent. I would highly recommend them when searching for a venue!

We worked with Elizabeth Henning while planning our wedding at The Bluffs and were so grateful for her expertise. Elizabeth is everything you would ever want in a wedding planner/coordinator-- she is extremely helpful, knowledgeable, timely, organized, informed, friendly, respectful, professional and overall easy to work with! We were so thankful to have her throughout our wedding planning process. We truly couldn't have done it without her help. Our wedding day went even better than we ever imagined it to go and we know that Elizabeth played a huge role in helping to make sure everything went well. She is fantastic!!

We recently celebrated our wedding at Ritz Charles and couldn't be happier with our experience! From the moment we reached out, the staff was incredibly responsive and helpful. The communication was seamless and efficient, addressing all our questions and concerns promptly. Special shoutout to Emily, who was absolutely amazing throughout the entire process. She went above and beyond to accommodate our needs, ensuring that every detail was perfect. Emily was friendly, professional, and genuinely invested in making our day special. The venue was stunning, beautifully decorated, and set up exactly as we envisioned. Overall, Ritz Charles provided an exceptional experience, and we highly recommend them to anyone planning their special day. Thank you, Emily, and the entire team, for making our wedding unforgettable!

Working with the Ritz Charles was a delight! They made everything very easy and simple for us throughout the wedding planning process. Of note, I would like to specifically shout out to Elizabeth Henning, who has been with us since day one of the wedding planning process and has been astronomically helpful in every step of the way. Elizabeth made it possible for us to see the venue early, come back, so our parents could see the venue early, and allow us to Book a date early and get into the required event as soon as possible. She was very honest throughout the entire wedding planning process regarding pricing of things and expectations that we had versus reality in the wedding planning process. It was very comforting to know that she was never trying to push anything that was unnecessary for a wedding onto us, but rather trying to stay within our budget and work with us through what we desired and needed. Any recommendations that she provided to us she handled with care, and only recommended us things that she felt were absolutely essential that we may have missed. Additionally, Elizabeth was very easy to get a hold of throughout the entire process. Whether it was a late night email or a quick inquiry regarding a matter, she always responded back within 24 hours or less. It was very comforting for us because of all the stress and questions of a wedding planning season is nice to know that you can have your questions very easily answered and accommodated. Would highly recommend working with the Ritz Charles and would also highly recommend working with Elizabeth if possible in your planning process.

We had our wedding at The Bluffs and it was absolutely beautiful. The venue itself is stunning and made it so I had very little to do. EVERYBODY and I mean everybody commented on how good the food was! Not only that but they went above and beyond to set up and tear down things and overall were very professional.

We loved the Bluffs as our wedding venue! The Ritz Charles did an excellent job planning and handling all of the details to make for a smooth and enjoyable day for us. The location was gorgeous and our guests raved about the service and quality of their meal. The planning meeting was stressful as there were many decisions that had to be made right there and then. It felt a little pushy as they were wanting us to spend more money than we were planning but it was easy to change things as we went if we decided to cut down on costs. Overall, Elizabeth was a wonderful help in giving advice and coordinating everything leading up to our day. She was our main point of contact and it was amazing having her to answer all of our questions. Ashli and Kayla made the day of the wedding so enjoyable and handled every single detail for me. We were able to fully be present on our wedding day due to them and their hard work. I would recommend the Ritz Charles and The Bluffs to everyone!!

Emily was amazing and helped us every step of the way. She went above and beyond to accommodate and answer questions. The venue was stunning and it was everything we wanted and more. The food and specialty cocktails were AMAZING. We highly recommend going with a specialty cocktail our guests are still talking about it!

Despite a couple hiccups on the wedding day, my husband and I feel the Ritz and 99% of their staff truly deserve 5 stars. We truly had the best, most magical day of our lives and we can't imagine getting married anywhere besides the Ritz Chapel and having the reception in the beautiful Garden Pavilion. Our event specialist, Elizabeth, deserves 10,000 stars. She was so kind, attentive, and helpful from the time we booked the venue to the day after the wedding to follow up on the couple hiccups (none of which, were Elizabeth's fault). Tristen, the ceremony director, was so sweet and helpful and we appreciated her help in organizing a beautiful ceremony. Despite having a ceremony attendant who was less than ideal, Tristen reached out the day after the wedding to apologize about our experience with the attendant and it meant a lot to us, even though it had nothing to do with her. Our experience with that one attendant doesn't hold any weight in regards to how we feel about the Ritz as a whole. The other few hiccups we encountered were flooding in the Pavillion due to a storm (really no one's fault, and the pavilion staff were very quick about getting the excess water taken care of, we appreciate them so much!!! I'm sharing this more just as an FYI if you're in the Garden Pavillion on a day with heavy rain!) There was a mix-up that resulted in our guests not receiving cake at our reception due to a mislabeled cake. We recognize that this is a very human mistake and even so, the Ritz swiftly showed their character and commitment to taking care of their clients and rectifying the issue. Truly, I cannot say enough good things about the Ritz and our experience and we will treasure this day forever and ever.

When people talk about how easier their wedding was and how simple the venue made the entire process, I immediately assume they are talking about the Ritz-Charles and their staff. Our wedding went incredibly smooth with many thanks going to the catering and venue staff on the day of. We would recommend the Ritz to anyone who asked.

The Ritz Charles was amazing and Elizabeth was the best to work with! Our food was so good and several of our guests told us it was the best food they've ever had a wedding! We also had the best service ever. Thank you so so much for helping us on our big day!

The whole Ritz team was FABULOUS! We had our wedding in June 2024, and could not have asked for a better team. Elizabeth was so lovey throughout the planning process and made a lot of difficult decisions very simple and spelled out. The on-sight team the day of was incredible. The whole day flowed so well and they were so helpful! They really go the extra mile. and the food was GREAT! way better than your typical plated wedding meal. Worth every penny!

Ritz Charles made our entire wedding at the Central Libray in Indianapolis so seamless! Definitely an all-in-one service where all rentals, catering, etc. were covered under one contact. Megan Moore was our contact and was so upbeat and positive, making me feel validated in every decision, big or small! My only wish is that she was the on-site contact too, but we were transitioned to someone else for the day of. They did a great job too though and everything was as ordered and discussed in our Details Meeting, I didn't get a single call the day of! Definitely on our guests and circumstantial, but we ran out of light beer and mine and Drew's meals were cold. Very small things in general that didn't overshadow the fact that we didn't have to communicate to a hundred vendors (i.e. lighting, staging, etc.) and instead only had a couple meetings! It all turned out beautifully and I would recommend it to those who can afford the premium service. I didn't have a planner and don't think you'd need one using the Ritz!

We had such an amazing experience with the Ritz Charles! They helped through every step of the process, answered all of my dozens of questions, and helped us put on the best event. It is a beautiful venue, they are so easy to work with, and every bite of food was INCREDIBLE. I cannot recommend them more highly!!! We will be talking about and reliving this day for the rest of our lives.

We had the absolute pleasure of working with Elizabeth Henning from the Ritz Charles for our wedding, and we couldn’t be happier with her services. From start to finish, she was exceptionally professional and always quick to respond to any questions or concerns we had. Elizabeth’s attention to detail and commitment to excellence truly helped make our wedding day perfect. Elizabeth and the Ritz Charles went above and beyond to ensure everything ran smoothly, and their dedication was evident in every aspect of their work. We received numerous compliments from our guests about how seamless and beautiful everything was. We highly recommend the Ritz Charles to anyone looking for a top-notch wedding vendor. Their expertise and unwavering support were invaluable, and we are incredibly grateful for their contribution to our special day.

Made our day absolutely perfect! The most organized and every detail was thought of. Communication was amazing and all the staff was great to work with! the food was incredible and the wait staff was so attentive! Would recommend to anyone looking to get married!

Emily was great to work with throughout the entire planning process and made it stress free!! The venue was gorgeous and they had it set up just as we wanted! When the end of our reception was there, we were having so much fun, we wanted to extend an extra hour and they were fantastic and made that happen! The only inconvenience was that it snowed the night before the wedding and my husband and dad had to call them multiple times to get the sidewalks cleared of snow and ice.

I can not express how great the Ritz was for our wedding day. Megan did a great job of walking us through the planning process; answering every question, listening to concerns, and making our special requests happen. The staff day of made it seamless and made us feel so special. Thank you for your dedicated and wonderful service.

I can not say enough great things about the Ritz. They made our day so special and run so smoothly. Megan was extremly patience with me during the wedding planning process, answering every questions, concern, and vision. The day of, the team was amazing and so attentive to every guest. Thank you Ritz for making our day so special!!

We used one of the ballrooms for our wedding reception and loved it. Our Ritz Charles coordinator Emily Y was so helpful and using them really took some of the stress off of the whole wedding planning process. The venue itself is beautiful and the food is top notch! Highly recommend using them for all or part of your wedding day!

It was an absolute pleasure working with you and your team! The food was delicious, and the service staff was outstanding. Dylan and his team were attentive and professional, ensuring everything ran smoothly throughout the event.

I am so happy I chose to have my wedding with Ritz Charles. I got married on May 4, 2024 at Coxhall Gardens and everything turned out absolutely stunning. Our Event Specialist, Elizabeth did an amazing job of communicating to us in a timely manner and answering all of our questions we had about the food and food accommodations. Our Ceremony Director Tristen also did an amazing job making our timeline and listening to us when it came to the way we wanted everything to flow together. Our Day-of-Ceremony Attendant Kayla was very attentive and helped ease the nerves when it came time to start walking down the aisle. Truly cannot recommend Ritz Charles enough, especially the Coxhall Gardens location if you want a beautiful outdoor wedding with some water features!

A Big thank you to All of the Ritz Charles Team for “ Putting on the Ritz” at our Daughter and Son in Law’s wedding 4-27-24! Meghan took all of our thoughts and planning and put it together beautifully! Our coordinator Stephanie was so thoughtful and sweet, she made sure everything ran smoothly, and at the end of the night she and the staff helped us by collecting items in the dining hall that we needed to return to our florist! Tim our bartender was great! He is a very personable guy who made anyone talking with him just feel at ease, like you had known him for a long time. Our son in law told me that Tim said he may have teared up a bit during the Mother/ son dance. I did not meet our busy chef but want to say a huge thank you for the delicious plated dinners! The beef was as great as it was on the night of our tasting! I heard many wonderful things about the Chicken choice too! My brother in law said the garden salad dressing was one of the best he had had! I also did not meet our baker that made the brides vision of her cake happen! It was beautiful! The lemon blue berry cake is what the Bride and Groom and my husband and I all picked unanimously at our tasting. One of The Best cakes we have ever had ! Thank you to all of our waiters and waitresses they were very professional and made everything run smoothly! It was a dream come true day, thank you Ritz Charles for helping to make it happen! Best Regards and Thanks, Melinda and Jerry Gill

As mother of the bride, I was very happy with the guidance provided by our Event Specialist, Elizabeth. She was personable, professional and had great knowledge of all aspects of the wedding. She responded to my emails in a timely manner and helped us throughout the planning process. The food and venue (Bluffs at Conner Prairie) was fantastic.

From beginning to end, working with Ritz Charles was seamless and enjoyable. They showed genuine care about our day and made sure everything went smoothly!! Everyone we encountered was so kind & warm. Our wedding meal was great & we received so many compliments from our guests. I couldn’t recommend them more!!

We had a wonderful experience with Ritz Charles. We booked our venue and catering through them. They made the experience smooth and easy. We have absolutely no regrets about our experience.

We loved having our wedding at the Chapel + Ritz Charles ballroom! The food was awesome, and we had a ton of compliments! Everything went smooth and planning was super easy! I would highly recommend working with them!

I cannot recommend working with Ritz Charles enough! Megan is absolutely wonderful. She was extremely professional, reliable, patient, and responsive throughout the entire process, and helped us have the wedding of our dreams :) we got married at The Bluffs. From the venue to the food to the staff, everything was perfect. Our day of Event Planner Erika was so sweet. She made sure everything was taken care of so we could sit back and enjoy our day. Thank you for making our dream become a reality, we wish we could relive this day again and again!

My husband and I had our reception at the Indianapolis Public Library for which Ritz Charles is the exclusive caterer; HOWEVER, if I had my choice I would choose Ritz Charles in a heartbeat. Megan was our coordinator and was probably the most professional, thorough, and organized partner we worked with throughout our planning process. We live in Chicago, but got married in Indianapolis so having a partner like her made everything so easy despite being far away. Ritz Charles made all our rentals a breeze - from adding on a stage once we booked our band to upgrading to beautiful new chairs. The table linens and napkins we picked out perfectly matched my bridesmaids dresses with Megan's help - she really helped bring the vision to life. They were as excited as us to plan the event and helped us add on an extra hour when we were already nervous about the night ending! The staff and food for the reception were excellent and left my husband and I feeling so special and cared for throughout the day. I have no idea how they prepare such amazing food for 180+ people within the library, but they nailed it! Truly can not say enough good things about the experience with Ritz Charles. I completely recommend Ritz Charles, especially for out-of-town couples, to feel 100% taken care of throughout the planning process up through the actual day.

I was married at the Ritz Charles on 2/10/2024. It was a beautiful day, and the only mis-step being decorations we dropped off in advance were lost for several hours but were found. The reason for the 3 star review was how unnecessarily stressful and frustrating working with the Ritz was. Prior to the wedding if I had written a review, it would have been a 1 star review. First, I feel that I was talked down to the entire wedding process from my venue contact. Every opinion I had or my husband had were wrong, and she would be sure to let us know. We were not impressed with the cocktail hour food options, so we requested having the “late night bites” served during cocktail hour. That would include mini corn dogs, mini tacos, and jalapeño poppers. We were told this was a bad idea because “we wouldn’t want the guests to think that would be their meal”. Considering my guests were provided with their meal choices when RSVPing, I don’t know how that could happen. We were also told we were wrong about how we wanted to distribute favors. We had custom matchbooks made, and we thrifted glassware to be put on the bar and cocktail hour tables for people to take them if they were interested. We were told we needed to put them at individual seats so people would take them. We explained we were okay if we had leftover favors, but she kept pushing us. We also didn’t want to pay extra for a second bar set up, and we were once again, wrong for that. We are glad we didn’t, as there was never a line. Makes us wonder if venue coordinators receive commission off of events. Second, I believe they are very deceptive in their pricing. Part of the reason we chose the Ritz was so much is “included”, including linens and glassware. But, if you want a table cloth that covers a whole table instead of just the table top, that’ll be $20 a table. Maybe I’m naive, but if I’m paying over $17,000 for hosting my event at a venue, I shouldn’t have to pay to cover a whole table. Third, they will not work with your schedule when it comes to meetings. You will be required to meet with the venue coordinator for final selections and the ceremony coordinator to go over the run of show. They will only meet with you between 9-5 and the absolute latest they’ll meet is 4:30. Luckily, my husband and I have jobs that allowed us to move our schedule around to accommodate these meetings. I understand they have business hours, but that doesn’t serve the customer well. I’ve gone on venue tours at 7 PM at other locations because that’s what worked best for us. If you choose to book with the Ritz, hopefully your day is as beautiful as ours was. Just prepare for frustrating moments, and stick to your guns on what you want. You know what you want your day to look like and what your guests will need.