Let me start by saying that we ultimately ended up having a beautiful wedding rehearsal brunch. The brunch package we chose included quiche, bacon, and sausage, potatoes, fruit and pastries. The fruit and pastries were delicious and so was the ...bacon and the potatoes. Our server was also outstanding.
The package also included a build-your-own waffle station! Unfortunately, we were extremely, terribly disappointed in the waffles. They weren't just dry, they were hard as rocks! Uneatable to be exact. No amount of syrup or toppings helped and nobody ate them. I cannot tell you what a huge disappointment this was! The build-your-own waffle station was the reason we chose River City Catering to begin with. I absolutely do not recommend the waffle brunch package!
Also, our coordinator showed no interest in our event. She didn't even try to be friendly. I'd say she seemed bothered when I asked for guidance and basic information but that would imply she cared at all. I should've recognized that as a huge red flag but between the great reviews and amazing sounding brunch, I thought surely it would get better. It did not.
They made continuous errors in the contract (i.e. the first page sometimes had the correct head count but the per person charges in the itemized section were higher and children were counted twice, the silverware count was wrong, etc.) Once they fixed one thing, something else they'd previously fixed would be wrong. Make sure you check every line item carefully!
The morning of the brunch, I received a panicked call from the manager saying that no one was at the venue to let them in. When I told him the caterers weren't scheduled to be there for another hour, he snapped at me, saying that they needed two hours to set up. I had told River City multiple times that they'd only have one hour to set up per venue rules and they never questioned it, much less say it was a problem. The manager also chastised me, stating that based on my order, we were supposed to have two servers and blamed me for only having one. However, it was the planning coordinator who'd assigned the number of servers for our event, not me.
We rushed to the venue which had graciously allowed the caterers in early. We jumped right in to help get everything set up. Between our amazing server, myself and a handful of my guests helping, it turned out to be a beautiful rehearsal brunch despite everything.
If you choose River City Catering, I would highly recommend being extra vigilant in setting up your event and heed any warning signs you come across. And definitely do not order the waffle brunch package!