Roaring Camp Railroads

We were so excited to get married at this beautiful venue and had a great experience with our tour and getting our contract started. From that point on however things did not remain as we were expecting. The staff had both of our email addresses mistyped so we were not getting emails for months. We even almost missed the February showcase because of this. I was told to check spam and told them we still were not getting emails. Finally I asked them to forward us the original they sent to a different email and then that's when we found out both of our email addresses were mistyped. Another huge typo we came across was being misquoted for food. The typo was charging us $100 per plate instead of $65 per plate so we almost overpaid for food significantly. Definity double check your paperwork. Also we almost didn't have bartending secured. You go through the bartending service Raise Your Glass and I had to do the following up because for some reason our wedding date did not have a bartender assigned. Quote from the email, "Our team recently went over weddings booked with [redacted] over at Roaring Camp, and it seems we never officially had gotten you on the books for this weekend. We are unsure about how this may have happened, but I want to make sure we have your bartending officially scheduled for this weekend." We were thankfully able to secure the bartending and fix that. Okay, now we are at day of wedding. Day of wedding train was delayed which pushed back our timeline quite a bit. I know they still service the public so things can't always go on schedule but that delay pushed into our timeline and we had to skip table visits because of it. We were also told during the tour that inside the Bret Hall barn there was supposed to be a bathroom for the wedding couple but there was not. So it was public restroom situation for all of us which is not fun in a wedding gown. There is a private restroom behind the schoolhouse but its more of a portable set up and very small. Not ideal for someone in a wedding dress. You pay for parking for your guests, which is fine, but since they do not reserve a section for the wedding it's first come first serve parking with the public and a lot of my guests had to park and walk quite a bit. Just a heads up on that. The last big bummer was that we won a free tator tot add on bar back when we did the showcase (that we almost missed) and it was never brought out. It was on our final invoice (as comped) but we were excited that we won it and that we were giving our guests the opportunity to have more food. We didn't realize it hadn't come out until it was too late and catering was done. They offered us two free train tickets and a sack lunch in the apology email. I do not know what would have remedied the situation, but it was something we looked forward to. We still made the best of our beautiful day and had a great wedding despite all the behind the scenes let downs. It was a unique wedding experience for all of our guests and I know they enjoyed themselves despite bathroom and parking not being super convenient. We were hoping Roaring Camp would have sent out a follow up questionnaire for feedback but maybe that's not common for venues. We do want to say big shout out to our conductor, he was great and made the train ride up to the cathedral grove fun. It's a beautiful and unique venue. It's just so disappointing pouring your hard work and money into a venue that consistently had us fall through the cracks.