Though the flowers we received were beautiful, they were not what I asked for. I sent pictures with the colours I was looking for, but that was not what we were given. Our primary wedding colour was burgundy, but none of the flowers even had th...at included with them. Thankfully the colours used in my bouquet still coordinated decently well, but it was still quite disappointing.
For my bridesmaids, I asked for a single longstemmed rose with a dainty, thin neutral coloured ribbon trailing down (again I sent a picture). When we received the flowers, the roses were correct, but they had a bright pink, sparkly, wired ribbon tied in a large bow around them. It looked awful. We removed the ribbon, and thankfully they looked fine, and we were able to make do.
The other negative experience I had with them was how I was never contacted for a follow-up appointment before the wedding (even after having paid the deposit). Finally a couple of weeks before the wedding, I got in contact with them, and received an abrupt response, but was disappointed that they never once reached out to contact me through the whole process.