Rock Island provided an amazing backdrop and experience for our wedding. I couldn't recommend the venue more highly. In addition to the beautiful location and venue (which was ju...st beautiful, modern, spotless and airy and bright), this is largely because of their amazing staff--despite turnover and what seemed to be a bit of turmoil behind the scenes, we always received careful attention and impeccable communication. They are extremely thorough, asking questions I would have never even thought of, but also never making you feel like your questions weren't valid. We felt like we were in great hands the whole planning process. Where they really shone was the day of; it couldn't have gone more smoothly. They are a well-oiled machine, and a wonderful team; it is clear they enjoy working together, and that goes a long way in setting the tone. I can't speak more highly of Stephanie as our bridal attendant--her warmth, attention to detail, and sense of humor made the day even better. There are no words for Elaine, our coordinator, who at the time of the wedding seemed to be the *only* wedding coordinator on staff. You would never know it from her attention to detail, care, professionalism, warmth and reassurance. Same went for Jillian, our Maitre D, who seemed to be a million places at once and never broke a sweat. The wait/bar/bus staff were also amazing. They were all also supremely kind, which again, is exactly what you would want on such a potentially stressful/happy/emotional day.
I highly recommend getting ready at Rock Island, the upstairs suite was the highlight of the day for my bridesmaids, it is a lovely and bright space with plenty of room to spread out and the perfect backdrop for hair/makeup. They also accommodated several dietary restrictions, in the most delicious way. In general, the food was amazing/gourmet across the whole day. They make sure the bride/groom have a chance to eat amidst all the activity, and make sure you have a fridge wherever you're going after, because the doggie bags are extensive. Because they don't give you a tasting, I'll offer some feedback here. Some standouts for entrees were the pork chop and portobello wellington. The filet was overall good but seemed to be a bit hit or miss among the guests. The cocktail hour was uniformly praised, not sure you can go wrong there.
If I had to share any things to be aware of, it would be to make sure you download a copy of your contract/invoice when you sign it. I didn't realize that it was a kind of "living" document, and things got updated that weren't quite right. This seemed to be only because of the confusion with some staff turnover, and it was dealt with quickly and with great tact, but it created some stress that we could have done without. In general, while the turnover did create some anxiety, it ended up having absolutely no bearing whatsoever on our experience day of. It was a perfect place to get married, you feel like you're in the hands of the most capable best friend ever, and you are free to enjoy the day. We couldn't ask for anything more.