Extremely Disappointed!
We booked Rockman's for our wedding because they have the best reputation in the area. Unfortunately, the service we received the weekend of our wedding was not what we were promised or expecting.
After our disappoint...ing service, I reached out to them to share some of the mistakes we encountered during our dinner and reception. They NEVER responded to my emails. It's like they basically took our money an ran.
The staff tried to start our dinner service an entire hour early. It was clear they never read the run-of-events document to know what details we ironed out in advanced. The bartenders never restocked our drink cooler (my brother-in-law had to), only filled the water dispenser when asked, they told us we were out of ice when there were 4 bags in the freezer (I had a guest run to get ice), they mixed cocktails in dispensers that were designated for lemonade and had to dump it at OUR expense. They didn't even know how to make a moscow mule - which was one of our signature cocktails. The food ran out before two tables were served, which we were assured they always provide extra and we had fewer people than I had them prepare for. I had to tell the staff they needed to scoop ice cream for my dessert bar (they should have known this).
Additionally, my guests had to break down our own tables, the staff had to be told to clear a heaping pile of dishes on the head table, and above all the meat was so fatty most of my guests couldn't eat it.
The bride should never have to get up from the head table during dinner to walk over to the bar and tell the bartenders to stop serving drinks and to dump the drinks because they were seen putting alcohol into the lemonade dispenser and kids could have gotten into it!
If you book them, I hope you have better service for your event than we did. Dealing with Scott during the planning process and tasting was wonderful, but the staff the day of was HORRIBLE!