POOR SERVICE. COMPANY UNRESPONSIVE. NOT PROFESSIONAL.
I have been waiting a while to do this in hopes that the company and I could solve this without going publicly, but after wai...ting over a month, I have gotten nowhere so unfortunately I am here writing this review...My wedding was 8/7/2021. Long story short, our limo hit a curb in the parking lot of the hotel and blew a tire. An hour and a half later it still was not fixed and I, the bride, had to go to the church, in my best friends Honda Civic and my now husband in a Ford. We were 45min + late to the church. The limo was there to pick us up and take us to the venue after...were the blown tire in the front seat (see pictures). In the limo, the driver did not know how to work the music and was going to the wrong location (the location we were supposed to go to if we were on time for pictures but unfortunately we were unable to do that because of the mishap. Accidents happen, but we have been ghosted. Our limo from 12p.m.-3:15pm ended up ONLY BEING A 15 MINUTE RIDE...THE WRONG WAY...WITH NO MUSIC.
We have asked kindly just for a refund, our wedding day was compressed in time due to this and we didn't get the service we paid for. The CEO was supposedly going to reach out to us but here we are...9/14...no refund, no response from the CEO. I will also be contacting the BBB. Please see my last email to them date and time...still no response even to this.
Carli Matrisian cmat*******.edu
Tue, Aug 31, 3:04 PM
to bcol*****.com, Meagan
Hi Meagan,
I know you’re in the middle of this but it really shouldn’t be this hard to get a hold of someone regarding the mishap and essentially, services not rendered. I’ve been told bu bank/credit union employees to take this to the BBB. I’ve been trying to be reasonable and work this out with respect to your company but it’s gotten us nowhere.
I worked 70hrs a week leading up to this wedding to have the money to be able to make this all possible and now I’m out $953.11, again, for services not rendered. Even for the FIFTEEN minute ride we got, the limo started taking us to the wrong place, making us MORE late and didn’t know how to work the sound.
I don’t care who I get a response from but I’d like that and my refund initiated tomorrow or unfortunately, I’m going to have to try different avenues to get somewhere.