Rockstarz Limousine & Party Bus

ckstarz. We take all feedback seriously as it helps us improve our services. However, I’d like to address some of the concerns you’ve raised. First, I’d like to clarify that our drivers never demand tips from customers. Tips are always optional and at the discretion of the client. We pride ourselves on providing professional and courteous service, and we are confident that this standard was maintained during your event. Regarding the timing and cost of the service, our contracts clearly outline the details, including any additional charges for overtime or extra services requested. Unfortunately, it seems there may have been a misunderstanding. While we are happy to accommodate requests for extending time or adding services, these adjustments are not included in the original contracted rate and do incur additional fees. It’s a standard practice in our industry, and we aim to be transparent about this from the start. We strive to make the booking process as smooth as possible, and any initial urgency would have been aimed at securing your desired date and ensuring everything was in place well in advance for your big day. We value your business and regret that the focus has shifted to the additional charges. Should you wish to discuss the matter further, we are always open to constructive conversations to ensure a positive resolution. Sincerely, Erik Owner, Rockstarz Limousine & Party Bus

ivers do try their best to stay on track with the itinerary provided; however, sometimes they do fall behind with tight timelines. At minimum your driver would be gone for 40 minutes per round trip. The distance per Google Maps is a 15 minute drive one way from Bear Creek Farms to the Comstock Inn. The shuttles tend to drive slower as they are carrying passengers. You allowed 20 minutes each way; however, people need to load onto the shuttle and off of the shuttle which can take some time if guests are talking and having a great time, as expected. I will make sure to reach out to the driver regarding them not being there for at least an hour. If ever there is an issue we really try to resolve it immediately as opposed to weeks later because we do want to keep our customers happy. This is the first I am hearing of the issue your group had so again I would like to apologize for any inconvenience. I am happy to hear that everyone made it to the hotels safely at the end of the night.

s you can imagine, navigating the COVID pandemic as an events driven small business has been extremely challenging. We are constantly learning and evolving our policies to adapt to the changing environment, and we apologize for your disappointment. We will reach out separately to see how we might mitigate your poor experience, and we hope you can understand that full refunds greatly impact our business, our employees, and many other aspects of our small business within the unpredictability of the current pandemic.

party bus you rented is a legal 20 passenger party bus. We would never switch one of our brides into a smaller vehicle. The State of Michigan has a state appointed inspector that comes out and measures the perimeter seats and weighs out vehicles individually. Then they tell us what the max capacity of the vehicle can hold. This ensures the vehicle is not overloaded weight wise and safe for that specific amount of people. We are very sorry your group did not fit inside the vehicle.

hat we purchased.  You did ask via email September 5th if we had the new bus and we let you know that the bus was not scheduled to be in until the third or fourth week in September.  We asked that you contact us then to setup a time to look at the party bus if you wanted to upgrade from the 30 passenger that you signed a contract for.  You never contacted us to view or upgrade.  On October 20th, one week before your wedding, you emailed asking if you were getting the new party bus.  Your wedding was on a very busy Saturday in October.  We needed more than a weeks notice if you wanted to make upgrades to your contract. Our driver did make a mistake that day with the pick up address for the groom.  Our driver stated he was very apologetic to the groom who was very understanding of the situation.  Our driver also apologized to you upon reentering the bus after the ceremony.  We at Rockstarz Limousine are very sorry for any delays this caused to the wedding and ensure you that this is not something we take lightly.  We have been reviewing our procedures regarding itineraries and how our drivers review them and are making the necessary changes.  I do not know how the driver asked for payment as I was not there.  I can assure you they are instructed to ask for payment, if it is not given upon entrance of the vehicle.  It does state in our contract that the balance of the contract must be paid in full in cash upon arrival on date of service.  Our driver did as he always does and asked for payment when he arrived at the pick up location.   You did not have the payment due to your fiancé having the money.  Our driver proceeded to take you and your party to the first drop off prior to picking up the groom and his party.  This is not something we would normally due; however, being that it is a wedding we do try our best to accommodate our brides and grooms. The driver then had to ask the groom for the money upon pick up because he still needed to receive the payment for the transportation that day.   Regarding the shuttle bus, I have checked Google Maps and it was at minimum 15 minutes from your venue to the hotel.  It would take the driver a total of 40-45 minutes round trip with no traffic plus adding time for exiting the bus.  If there was any type of traffic on the roads, this is going to add to the travel time.  I am sorry that some of your guests had a longer wait than anticipated; however, our drivers follow all proper safety measures to ensure the safety of the passengers.