Rockstarz Limousine & Party Bus

uch an important day. We take all feedback seriously and want to provide clarity on what actually occurred on June 21, 2025. That weekend, there was an official Extreme Heat Watch across Michigan, with the heat index reaching up to 105°F. We understand that those conditions are difficult, and we did everything possible to ensure the bus was ready and functioning properly. I personally had all 17 of our vehicles taken to our certified mechanic ahead of that weekend. We tested the air conditioning systems on every vehicle, checking high and low pressure readings and ensuring each had the exact manufacturer-recommended amount of Freon. The bus used for your wedding passed all checks. After you contacted me, I responded within the hour by taking the exact same vehicle back to the mechanic. While there, I used a Snap-on thermal imaging gun to document the A/C performance. It showed air blowing at 50°F in the front and 56°F in the rear, on a day with identical outdoor temperatures. I immediately sent you that video to be transparent and show the system was fully operational. The bus you rented is rated to seat up to 35 passengers, and I sent you a photo showing the actual seating layout. Your group had fewer than 25 people. As I explained, the comfort level can vary depending on the size and spacing needs of the group, which is different for every party and beyond our control. In our follow-up conversations, you mentioned—at least six times—that the main issue was the cost, stating it was “too much money for what we used it for.” You also texted me directly asking for half of your money back, which quickly became the focus of our discussions after the event. In our experience, when we receive a negative review, it’s most often connected to disputes about overtime or refund requests—not the functionality or condition of our vehicles. In this case, the primary concern raised was related to pricing. We also reviewed the camera footage from inside the vehicle. While you stated it felt as hot inside the bus as it was outside, the footage shows guests standing, dancing, and enjoying themselves. Many of the men still had their full suit jackets on while dancing, which would be unlikely if the bus was truly as stifling as described. When the bridal party left to take photos, the rest of the group remained on board, coming and going freely. One of your bridesmaids even mentioned how nice it felt to return to the air-conditioned bus. We respectfully declined your request for a $1,000 refund, because the A/C was verified to be functioning, and the bus provided matched what was outlined in your booking. While we regret that your experience didn’t meet your expectations, we made every effort to address your concerns quickly, professionally, and with complete transparency. We value all feedback and remain committed to delivering honest, reliable service to every client.

ckstarz. We take all feedback seriously as it helps us improve our services. However, I’d like to address some of the concerns you’ve raised. First, I’d like to clarify that our drivers never demand tips from customers. Tips are always optional and at the discretion of the client. We pride ourselves on providing professional and courteous service, and we are confident that this standard was maintained during your event. Regarding the timing and cost of the service, our contracts clearly outline the details, including any additional charges for overtime or extra services requested. Unfortunately, it seems there may have been a misunderstanding. While we are happy to accommodate requests for extending time or adding services, these adjustments are not included in the original contracted rate and do incur additional fees. It’s a standard practice in our industry, and we aim to be transparent about this from the start. We strive to make the booking process as smooth as possible, and any initial urgency would have been aimed at securing your desired date and ensuring everything was in place well in advance for your big day. We value your business and regret that the focus has shifted to the additional charges. Should you wish to discuss the matter further, we are always open to constructive conversations to ensure a positive resolution. Sincerely, Erik Owner, Rockstarz Limousine & Party Bus

ivers do try their best to stay on track with the itinerary provided; however, sometimes they do fall behind with tight timelines. At minimum your driver would be gone for 40 minutes per round trip. The distance per Google Maps is a 15 minute drive one way from Bear Creek Farms to the Comstock Inn. The shuttles tend to drive slower as they are carrying passengers. You allowed 20 minutes each way; however, people need to load onto the shuttle and off of the shuttle which can take some time if guests are talking and having a great time, as expected. I will make sure to reach out to the driver regarding them not being there for at least an hour. If ever there is an issue we really try to resolve it immediately as opposed to weeks later because we do want to keep our customers happy. This is the first I am hearing of the issue your group had so again I would like to apologize for any inconvenience. I am happy to hear that everyone made it to the hotels safely at the end of the night.

s you can imagine, navigating the COVID pandemic as an events driven small business has been extremely challenging. We are constantly learning and evolving our policies to adapt to the changing environment, and we apologize for your disappointment. We will reach out separately to see how we might mitigate your poor experience, and we hope you can understand that full refunds greatly impact our business, our employees, and many other aspects of our small business within the unpredictability of the current pandemic.

party bus you rented is a legal 20 passenger party bus. We would never switch one of our brides into a smaller vehicle. The State of Michigan has a state appointed inspector that comes out and measures the perimeter seats and weighs out vehicles individually. Then they tell us what the max capacity of the vehicle can hold. This ensures the vehicle is not overloaded weight wise and safe for that specific amount of people. We are very sorry your group did not fit inside the vehicle.