I'll start off with saying the venue is beautiful and I received tons of compliments but I turned right around and told guests that I wouldn't recommend it to anyone. I booked it sight unseen when I was living across the country and it was bein...g built. I was told I'd be one of the first invited to see it once it was built. I waited months and checked their facebook since they never gave any updates. To my surprise, there was an event posted inviting the public to view the venue. Ok, not a huge deal but a little disappointed I didn't know that it was completed and would have to go there with 100s of people and not get to ask 1-on-1 questions. So I just emailed my questions which were promptly answered, but got disappointing answers. I remember getting an email saying they would soon be offering the chance to rent items - including chairs and lights! Those aren't included?! What did I pay $5000 for? (And that was the pre-booking discount rate.) Once I got the pricing sheet I was appalled to see that I would be charged for bistro lighting. $250.. Yes, they take down the bistro lights if you don't pay. It would be easier to offer them to every bride there and just keep them up, but no, too greedy. OH but guess what? Since I booked first I get the bar included... excuse me? The bar wouldn't have been included? I asked about an outdoor ceremony and it was $350 to use 350 of their outdoor chairs when we only needed 100. You also were responsible for breakdown. So I opted for indoor to save money since I decided to "splurge" on the lights. I let them know how to set up for the indoor ceremony and was told I would have to hire my own crew to move the chairs after the ceremony, that they had one person on staff not responsible for that. I have to ask my friends and family to move tables and chairs? I ended up asking my catering staff to do it and had to pay a fee... Come Thursday's rehearsal (we could only do this day since they may have other events on Friday or Sunday) I asked if there was any events over the weekend and they said no. Actually, some other company they hired to open the doors told me this. When I asked if I was able to leave a few items we had in our cars to make it easier for us on Saturday since we lived far and had multiple trips to make I was told no. If I wanted to come back the following day and pay like $400 to have them open the doors from 10a-4pm then sure I could. Forget it. I thought vendors were supposed to make this an easy, happy, time in your life? This was the only vendor that made it stressful. The vendor that was paid the most. Saturday is probably what set me off most - wedding day. I had to call the office in order to get any staff and leave voicemails to talk to someone. I had to have my catering company help me figure out how to get decor on the mantel. I had to have my DJ call the ONE person working to ask how to turn off the fireplace which she did not come do, just told him over the phone. I had to fumble with the switches to figure out how to turn things on and off. Our first dance? The lights were on since no staff was present. Halfway through my mom figured it out. It got hot and no staff so I had to go around and open every window. At the end of the night there was no one around. We cleaned up, hoped everything was to their liking to get our deposit back and pray no strangers would come in and destroy the place since no one was there to close up. I did get my deposit back quickly.. there's that.