Roma Sposa Atelier

pful in the process and I was thrilled to find a gown I felt was very ME. However, things took a terrible turn when I went in to try the dress on 8 months later, in April 2017. There was a misunderstanding of my dress, and I wasn't under the impression that I bought a sample dress. In August, I was told to come back in 8 months for my first fitting, so I was under the impression that I needed to wait for my dress to come in. In April, I tried on a dress that had holes, snags, and stains all over it, which the dress I purchased did NOT have. I asked very politely to speak with a manager to sort out my concerns, and when she came to speak with me, she treated me like a dog. She placed a piece of paper on the desk in front of me, pointed at a signature, and said, "Is that your signature? Because it's in black and white that you knew you were buying a sample dress..." I was not only embarrassed for my misunderstanding (which I apologized), but I was completely appalled at how condescending and rude she was. She accused me of treating her and her staff like they didn't know what they were doing, and continued to tell me "You're young, so you don't know any better." (I mean, I'm old enough to get married and afford a $6,000 wedding dress... so, that was COMPLETELY uncalled for.) Even though I apologized over and over for not remembering I signed the document, I explained to her that I was confused as to why the dress I purchased was not in my possession for 8 months, and it looked very used... She didn't offer an apology to me, but she admitted that the sales consultant was at fault for not forcing me to take a sample dress home after I purchased it (since it's an obligation for them to keep a sample dress there if the building burns down, they cannot replace it with another sample). Long story short, the showroom and dresses are magnificent and beautiful, but the customer service in a situation such as mine was awful. I have never been treated so poorly, especially after making such a special and EXPENSIVE purchase. If you're looking for a couture gown, you should try a different shop in Birmingham that carries the same designers.

ommodating... I couldn't have asked for a more personalized, memorable experience. My mom and sister found their dresses at their evening store as well and can say the same... so as you can imagine we spent a lot of time there between our three dresses, wedding day and even bridal shower accessories. Roma Sposa was the first store we went to out of all the boutiques and Yes the dress was love at first sight but the staff and one-on-one feel/no pressure of Roma Sposa was easy to love as well. From ordering the dress, alterations to accessories...they were very helpful, patient, paid attention to detail and had much understanding as if it were their own wedding...We soon felt like family. Thank you from the bottom of our hearts for making the dress of my dreams an experience we'll forever cherish and that much more special.

lpful and so sweet. The first dress she pulled for me was THE ONE. It was actually the first dress I tried on period. And on top of that, it was completely opposite of what I envisioned wearing. I am wearing a beautiful Galia Lahav dress and I couldn't thank Luma and the ladies at Roma Sposa enough. Best feeling in the world! I can't wait to wear my dress!

t not buy, but wound up finding a Vera Wang on sale and off the rack for 40% off. They did an amazing job with alterations and even accommodated me with a single alteration since I lived so far away (3.5 hours north.) In addition to the bridal boutique they own a separate shop next door which specializes in bridesmaid/eveningwear dresses and jewelry.

to get a consultation. They were so professional and definitely a notch above the rest. The only thing is, you get what you pay for, and the cost is high. I would still highly recommend this place for the dress. They also have a sample sale once or twice a year, which can help cut down on costs. I would also recommend alterations elsewhere because the quote they gave me was much higher than taking it to my own trusted seamstress...key word, trusted!

th the many designer dresses to choose from and I having no image or clue of what I was looking for , she lead the way! I went with a Ines Di Santo gown and Monique Ihuillier accessories. I needed to add sleeves to my gown, but was so afraid of what the final results would look like ! But I trusted that Luma would make sure everything turned out perfect, which she did! The Gown was beautiful I could not be happier! The price you pay is MORE then worth it! Check Roma Sposa out and ask for Luma, you will not be disappointed!

have my haute couture gown made. To my luck, the gown designer Galia Lahav, had a trunk show at Roma Sposa a year before my wedding. I live in Chicago and drove 5 hours to order my gown from Roma Sposa. They are very professional and friendly, Luma, my consultant was so helpful, knowledgable and attentive. My seamstress Sieka, was AMAZING she even burned her forearms after steaming my dress. I felt like she really cared about delivering my dress perfectly. She showed my sister how to bustle my impossibly difficult dress. With only two fittings, she got my extremely long train gown altered steamed and packed for me to take back the same day. I highly recommend Roma Sposa! Also if you are from out of town and have time to spare while your dress is being altered, the town is very charming with an amazing shopping mall you cannot miss!

essional. She helped me in/out of each dress and was very respectful of both my and my mother's opinion. The first dress she gave me to try on was perfection, and after trying on several more I bought the very first one. It was love at first sight! I highly recommend going here for bridal wear and bridesmaid wear! Our family goes to them for every important occasion.

! They made me feel like I was the most important person, and they were so attentive and helpful with anything and EVERYTHING I needed. The dresses are gorgeous, and the staff is wonderful...I can't imagine why anyone would go somewhere else!!

ess and they didn't really care to remedy the situation. Unfortunately there is no place that carries these high end designers.

nd she actually ended up pulling the Monique Lhuillier dress for me, that was ultimately "the dress". Cristina really listened and got a sense of exactly what I was looking for. The atmosphere of the salon was so calming for me - I always enjoyed going there. I know I am spelling her name wrong, but Sieka who did my alterations was truly the most wonderful lady I have ever met. She made my wedding dress fit me like a glove - it looked perfect on my wedding day. Thank you to Roma Sposa (especially Cristina and Sieka)for making shopping for my wedding dress such a great experience.

s made me feel like a queen for my wedding and i wouldnt go anywhere else to buy a dress. I can not express enough how grateful i am for everything that they did for me. GO BUY YOUR DRESS THERE RIGHT NOW! You wont regret it! :)

nce. My advice, go dress shopping in December, of January, when they have to start clearing their floor for newer items. The same luck may happen to you! Everything, from the dress, to the workers, the seamstress, and beauty of the store itself, was wonderful. I highly recommend it because of my experience.

I wanted. Lisa was my sales consultant and she was WONDERFUL! She helped me pick out the most amazing dress. Wearing a dress you feel good in really makes the day that much more special!