Very long review, but please take the time to read this before shopping here... When I found my dress in August 2016, it was a wonderful experience. My consultant was sweet and helpful in the process and I was thrilled to find a gown I felt was... very ME. However, things took a terrible turn when I went in to try the dress on 8 months later, in April 2017. There was a misunderstanding of my dress, and I wasn't under the impression that I bought a sample dress. In August, I was told to come back in 8 months for my first fitting, so I was under the impression that I needed to wait for my dress to come in. In April, I tried on a dress that had holes, snags, and stains all over it, which the dress I purchased did NOT have. I asked very politely to speak with a manager to sort out my concerns, and when she came to speak with me, she treated me like a dog. She placed a piece of paper on the desk in front of me, pointed at a signature, and said, "Is that your signature? Because it's in black and white that you knew you were buying a sample dress..." I was not only embarrassed for my misunderstanding (which I apologized), but I was completely appalled at how condescending and rude she was. She accused me of treating her and her staff like they didn't know what they were doing, and continued to tell me "You're young, so you don't know any better." (I mean, I'm old enough to get married and afford a $6,000 wedding dress... so, that was COMPLETELY uncalled for.) Even though I apologized over and over for not remembering I signed the document, I explained to her that I was confused as to why the dress I purchased was not in my possession for 8 months, and it looked very used... She didn't offer an apology to me, but she admitted that the sales consultant was at fault for not forcing me to take a sample dress home after I purchased it (since it's an obligation for them to keep a sample dress there if the building burns down, they cannot replace it with another sample). Long story short, the showroom and dresses are magnificent and beautiful, but the customer service in a situation such as mine was awful. I have never been treated so poorly, especially after making such a special and EXPENSIVE purchase. If you're looking for a couture gown, you should try a different shop in Birmingham that carries the same designers.