Roots & Revelry

Are you looking for a venue that makes the planning process easy and painless? Do you like having consistent and reliable communication, and having your questions answered within a reasonable amount of time, without having to follow up repeatedly? Do you like feeling that your time, money and business are respected? Then this is not the place for you. We planned a quick wedding due to family health issues and most of the other venues in the area were already booked up. We liked Roots & Revelry but were nervous because of some of the other reviews we'd seen - after expressing our concerns, we were assured that there was a new team on board and that none of the old issues would be an issue for us. But over the months we planned our event, emails were never responded to. Calls never returned. Simple inquiries would take weeks and multiple follow ups. This was not me or my team being unreasonable or demanding - this was about simple questions like, what time can the vendors be there to set up the morning of our wedding - NEXT WEEK? I eventually had to ask my mother in law to help be the point person because for some reason, she was able to better get information out of the representative at R&R, but that just transferred the responsibility and stress to her. We even considered changing venues, even after our invites had been sent out, but there just wasn't anything available so we felt stuck and tried to make the best of it. We eventually got to a few weeks before the wedding and we STILL did not have some basic information. Our other vendors were patiently following up with us about key planning details and no matter what we did, it was like pulling teeth to get any information from R&R. I even sent an email imploring our rep to please just give us minimal effort and it was incredibly stressful to have to follow up on this stuff repeatedly, and my mother in law got a sweet apology via text - but I never heard back from her. If you received an email telling you that you were causing a ton of extra stress because you were completely dropping the ball and had gone completely off the grid for weeks, wouldn't you apologize directly to that person and not their mother in law? That not only lacks common sense but any sense of common courtesy. Her excuse was that December is a busy month for events and she was spread too thin. First, the issue had been going on much longer than the month of December. And secondly, if your staff can't follow through on what you've committed to, then you shouldn't be booking that many events that close together in the first place. When we would get responses, often times they weren't clear or wrong. Ex. them trying to tell us 2 weeks before the wedding that they would not be providing linens even though an almost $300 line item on the contract *they wrote* months prior said the opposite. Constant unpleasant surprises without any sense of responsibility, ownership or understanding for how their lack of follow-through was impacting me, my family, my in-laws and the other vendors. Truly baffling. I'm giving it 2 stars because the space itself is beautiful and we were able to make the best of it despite R&Rs incompetence, thanks to our amazing team of other vendors, including our coordinator who pulled it all together and I highly recommend. Our wedding turned out beautiful but my memories of dealing with this venue will not be positive. Just wish we hadn't all almost gotten ulcers in the process.

When we originally found R&R we were SO excited that we could find a beautiful ballroom that was within the top end of our budget. The event manager seemed knowledgeable and was friendly, and we were excited to finally nail down a venue about 9 months prior to our wedding date. We signed the contract on the space, but he suggested waiting to sign the contracts for catering and day-of details (chairs, tables, waiters, bartenders, etc.) until we were closer and had a better idea of how many guests would attend. Well 3 months prior to the wedding, we reached out to sign the other two contracts and were informed that that event manager was no longer working at R&R and we'd be working directly with the manager/co-owner. Although this made us nervous, we assumed that they would knowledgeable and we would still be able to achieve everything that was originally promised to us. Boy were we SO WRONG!! The manager immediately gave us a new quote that was $10,000 MORE than our original quote! He also informed us that they would not be doing alcohol the way we were originally told (flat rate per guest) and instead we’d have to tell him exactly how much alcohol to buy ahead of time and if we went over that, it would be $7 for a drink. Mind you we’re only serving beer and wine. $7 for a Bud Light!! We met with the manager several times and he was extremely rude and disrespectful every time. He treated us like a business deal in which he was trying to get the best deal and make the most money, NOT like someone who has any experience in the hospitality industry. We honestly contemplated trying to find a new venue two months prior to our wedding. It was truly that terrible. Our planner (who was the only reason we even had a reception) gave them a layout one month out with exactly how many tables, where they go, which linens to use, etc. but when she showed up to begin décor with the florist, NOTHING was done and they had no idea where anything went! That’s just the tip of the iceberg of the issues she had to deal with on the wedding day with them. I would not wish our experience on my worst enemy, it was truly awful and was the only bad experience we had in the wedding planning process. STAY AWAY!!!!!!

Beautiful venue that worked for our needs but prices were changed on alcohol one month out. Poor management. Management changed the prices on alcohol about one month out from our wedding. Of course we had to pay the increased rate. When we started the wedding process we dealt with an event manager that was slow to respond. He left and we were left dealing with no communication until we got a hold of ownership. The management informed us of the changed pricing structure but was slow to respond to other inquiries. It seemed to be a unorganized business. We paid an extra $500 to have half of the terrace closed off for our guests. This did not happen. The room is quite beautiful and we had a wonderful wedding, but until management improves I can not recommend.