Rough Hollow Yacht Club

I will start with the good and say that the venue is absolutely beautiful. It is a great location with a beautiful view of Lake Travis and the sunset. Valet parking is a plus as the parking lots are located up a rather steep hill. We had been told prior to the event that they would spray for mosquitos but apparently they didn’t do that before our event as many guests were getting bit by mosquitos and/or chiggers (on the lawn). Even though we paid for extra string lights and had candles on every table, it was very dark in some places. The more well lit places were due to the installed floodlights but they were harsh on some people’s eyes, based on the location of some of the dinner tables. I would recommend more string lights and less floods or positioning dinner tables where they are not in a direct line of the floodlights. The yacht club brings in an outside vendor (event planner) to handle large crowds, Valerie Miller Events. Where Nicolete was great in the planning aspects, there were several things that we were disappointed with at the event itself with regard to their staff. The food line moved slowly and it took a long time for guests to get their food. 2 table lines would have been better in my opinion, for 140 people. They were slow to replenish when condiments got low (in fact a guest had to go find someone to tell them about it) holding up the line even more. With that said, the food was good and many guests commented on that fact. The open bar ran out of several things thru out the night when it should have been stocked well from the beginning. There was a 30 minute window during speeches when the bartenders had plenty of time to assess their inventory and replenish their stock but they didn’t. They did replenish when running out of soda early in the evening but that still took time with guests having to wait. Then 25 minutes before the bar closed, they ran out of some key alcohol items. Several guests told me about this and I witnessed it myself. They did not replenish these items. Guests had to choose something else or walk away. When I expressed my disappointment about this after the event to both our planner and the owner of the Company, they would not take responsibility for the fact that it happened. In fact they said it wasn’t true. That’s a shame. I believe that when something goes wrong, just take responsibility for it, apologize, learn from it and move on. Excuses and denial are not the answer. For this reason, I wouldn’t use this events company again.