Our server, the younger lady, was outstanding. However, we had significant issues with Lisa, the Event Coordinator, and another staff member with short curly hair, which impacted o...ur overall experience with the venue. From the outset, there were miscommunications, including Lisa initially confirming our date was available, then later stating it was already booked, admitting she should have checked her calendar more thoroughly. Upon our arrival, cocktail hour was being set up in the main hall, despite prior discussions confirming we would use the downstairs area.
The wedding day itself was disorganized, as Lisa appeared to lack a clear understanding of the schedule and arrangements. We were disappointed by the lack of coordination, particularly given the significant investment we made in the venue. Lisa's approach was unprofessional; she displayed a confrontational attitude, and on multiple occasions, she raised her voice at our day-of coordinator in front of guests. We were also promised a golf cart for photos, which was not provided, forcing us to walk in the rain to take pictures.
We had to request contract revisions several times due to numerous inaccuracies, which further added to our frustration. Given the number of issues and the level of disorganization, we cannot recommend the venue to others. If someone chooses to book here, we would advise them to be prepared for potential challenges and to be aware of the unprofessional manner in which our event was handled. We strongly suggest a reevaluation of Lisa’s role, as her attitude and lack of event planning knowledge had a significant negative impact on our experience.