My mother had been searching for a dress for my wedding since the moment I got engaged (16 months!!). After several "maybes" from high-end department stores to luxury boutiques, she found a dress.
We set a date to go to Royal Weddings togethe...r and order the dress, while in the fitting room I asked her how she felt and she said "good" but I knew she was hiding something. She actually was oggling over another dress at the store, but was told it probably didn't come in her size. A HUGE disappointment to a woman who barely rides the line between missy and plus size. I told the owner to get the dress and we would make something work. The employees at this store didn't even help her get in and out of their dresses nor offer assistance.
The dress was gorgeous-- my mother looked absolutely stunning and was radiant; this was the first dress that really captured her beauty! I knew my mother had to have this dress, so I went to the counter to make the necessary arrangements and the employees tried to convince me that based on my mother's measurements, she should order one size vs. another. However when I examined the manufacturer's size chart, I said I wanted the larger size ordered because since she was just on the line between one size and another in one of her measurements, I felt more comfortable with the larger size and then altering it to fit perfectly, as opposed to ordering a smaller size and giving my mother a complex before the wedding. We ordered the dress in the size my mother and I felt comfortable with and awaited it's arrival.
When the dress finally came in and the fittings started, I was not available to accompany my mother. Instead of pinning the hem, the seemstress at the store cut the dress. Having gone to a world renowned fashion school and working in the industry, including as a stylist, I was shocked when my mother told me this. The rest of the dress was pinned and a second fitting was scheduled. I went to the second fitting with my mother and thought the dress looked a little funny. The dress seemed as if it hadn't been taken in at all and when I asked about it, I was given this generic response that had the dress been taken in any more, my mother would be unable to raise her arms even to give someone a hug. To be honest, I hadn't even looked at the hem of the dress because I was so taken back by the alterations in the top portion of the dress. After being asked MULTIPLE times if we were interested in jewelry, shoes, hand bags, hair accessories, etc. we took the dress and left. I knew I just had to get my mom out of this dress and the store.
After a few weeks my mother tried on the dress and called me in tears saying how horrible she looked. The dress just hung on her and wasn't flattering at all. On top of all of this, the hem was too short and now she had to find another pair of shoes. I convinced her that we would get this resolved and needless to say, we took the dress to a different seamstress who discovered that the alterations were not done. The dress was only altered using a basting stitch (which some tailors will use when determining a hem as it is just temporary) and was already coming undone. The dress was then altered correctly, however there was nothing that could be done about the hem. My mother is STILL looking for a pair of flat shoes that are dressy enough to match her stunning dress since they will be seen even if she stands still.
Brides, mothers, guests: STAY AWAY from Royal Weddings Bridal Shop