RSVP Events

ing but amazing things to say about you and your wedding. You were a joy to work with! We are so pleased to hear you were happy with our services enough to recommend us to friends and family at YOUR wedding (!)...we feel word of mouth is the best kind of advertising, so thank you, thank YOU! Wishing you all the best, RSVP Events Team xoxo

you were thrilled with Morgan's assistance on your wedding day...we absolutely love her! Thank you for trusting us on such an important day in you and Kevin's life. Our team at RSVP Events wishes you both all the very best. :)

months later on here. Had I known, I would have been more than willing to address those issues. Here is some clarification that hopefully helps. I'm not sure where the 6-weeks came into play. Per our contract you signed, it states we reach out 4 to 5 weeks prior with our Month of Coordination package. We likely did reach out 6 weeks prior to schedule a meeting with you 4 to 5 weeks before your wedding. With you feeling I was not prepared for our first call...that call is when we begin preparing with you so I'm not sure where the confusion was. Our first call was 2 hours long where you spoke mostly how unhappy you were with the vendors you were having challenges with. We rescheduled due to the fact it was getting late in the evening, not because I was unprepared. Yes, if the linens do not come from us we do charge for setting up and tear down of them - similar to how your caterers also charged you to place them down earlier in the day. We did tear down linens that evening and yes, a couple of your thoughtful family members offered to help but please take note, we did not ask for their assistance and in fact told them they did not need to help and they insisted. We wouldn't have recommended this due to timing but you cancelled your linen order a month prior to your wedding. We did try finding linens that would fit your budget, with no wrinkles (per your request). We could not find low priced linens that worked for you. Exhausting our resources and many emails later, no decision made, we did get a little frustrated, running out of options with the wedding two wks away. Also, your package does include confirming details with vendors but does not include searching for new vendors - we did this as a nice gesture. I was not aware that we placed photos on your memory table in the wrong order. Our apologies. We did place the drink coasters out after dinner due to the fact that we were unable to locate them. This rarely happens with us not finding decor items to be placed out. Our apologies. You weren't available during set up to ask their whereabouts. We did move your ceremony flower arrangements to each side of the head table per your request. They were very visible on each end of the table and looked beautiful. We felt the candle cluster at the bar looked lovely. You mention that we could use our best judgment with setting up the bar area with floral and candles. We apologize that we did not space them out the way you would have preferred. We didn't ask for your vendor contracts because you had already sent them to us. Yes, we did review them and if we had questions we addressed them directly with the vendors. So not hearing from us with any issues on the contracts is a good thing! The DJ did have the photo booth backdrop up, we watched him set this up that afternoon. I am sorry if you felt not many used the photo booth. We, as well as the DJ, did recommend that it would be more utilized in another area of the venue but you disagreed. We also did assist with the bus issues. I remember being on the phone with them and have multiple emails from them as well as to yourself, trying to work out a solution days prior to your wedding. I am more than happy to forward you these emails. I can't specifically recall guests asking me to do items for them and simply not doing so. I also do not recall anyone asking us to make an announcement that your bus broke down and you were running late - during that time one of us was greeting guests, as we always like to do, and I was finding another solution to getting you to the venue on a new bus, with the transportation company. We are genuinely sorry you were unhappy. Hopefully hearing our response helps ease your mind a bit. Please feel free to call us if you'd like to discuss this further. All the best to you and Jeffery

wedding in September with us forgetting to provide the table numbers. Like you had mentioned, when we did hear about this we took full responsibility and refunded you immediately. You did ask for an additional refund but we felt giving you $400 worth of upgraded linens would make up for this. We would like to note, these were linens you wanted very much for the wedding but were sadly unavailable. We went out of our way to see about getting these and the day prior to the wedding we found them! We thought it would be a nice surprise to not only provide them at the wedding but give them to you complimentary! No cost to you. We typically do not do this but felt it would be a nice surprise and with all the conversations we had about you wanting these linens we thought you would be thrilled. Unfortunately, the table numbers have overshadowed this $400 gesture as well as 10 hours of design consulting with you and your daughter. We felt we offered a great value and additional savings to the design of her wedding and also had such a great relationship with you over the months planning, we are a bit surprised to see no mention of these areas in your review. We did eventually feel the dust was settled but received another email from you 5 months later telling us that if we did not refund you $500 you would place a poor review online. We did not feel a $500 refund for $88 worth of table numbers balanced out. Also, the time you did paid for with our consulting services was $750 total. As we mentioned in our reply, it’s unfortunate about the table numbers and we are very sorry about this and of course, you had the right to place a review if you felt that was best. We did reach out to Cascade Hills Country Club, we were surprised to read the table numbers had black writing on them and sounded less than presentable. The contact there did remember the wedding and mentioned they placed out the same table numbers they use for other weddings and that the staff was sure to remove all of them once guests were seated. We know this does not make up for anything but are glad they were removed and not displayed all evening. We are very sorry for our forgetfulness with the table numbers, this was a first for us. We hope Allie was happy with her wedding overall and did not have our table numbers ruin her special day in any way.