I couldn't have been more disappointed in my experience with Adrien. I knew I wasn't going to get warm and fuzzies with her, but never expected it to be just a business transaction... for her. I needed support planning our 3rd wedding (thanks COVID) and got very little from her. Our "day of" package included support at 6 weeks out - yet she waited until then to contact us (for a call the following week, shorting us a week), and also tried to reschedule because she wasn't prepared. She did not schedule any followup calls, only those I reached out for. I don't know how you help someone with their wedding without being in regular contact. Additionally, despite our package included her taking over comms with vendors, she delayed outreach until 2 weeks before the wedding, requiring me to continue to field their questions. Other issues:
- Our "day of" package included on-site support the day - which should cover pretty much anything needed (within reason, obviously). Yet, when we needed help with linen tear down (which simply meant taking off tables and stuffing into bags), we had to pay a $100 fee. WHAT? After the wedding, I found out family members handled - but never received a refund.
- We had to find a new linen vendor at the last minute. Adrien stepped in to help, but eventually had the nerve to send an (incredibly rude) email that included - "if I'm being frank, I feel we have exhausted the linen subject... we too are getting frustrated...I am sorry for being blunt but this needs to be put to bed." A wedding planner is a luxury, we paid too much to be treated this way.
- She had a PPT with mocked up decor and a to do list (that she prepared), so nothing would be missed - yet, still made mistakes. I had to move photos (that were in a specific order for a specific reason) after the ceremony and ask our photographer to take new pics. She didn't put custom drink coasters out. Didn't move ceremony flowers into the reception space where asked to (VERY pricey floral arrangements were hardly visible). She just clustered votives together on the bar corner.
- She never asked for vendor contracts, so she never knew what they were being held to (I sent them, but no idea if she reviewed bc she never responded). As a result, our DJ didn't put up the photo booth backdrop - so many didn't know we had a photo booth/didn't use it.
- We had issues with bus company the week of the wedding and she refused to help, stating she only handles existing agreements/plans.
- She allowed DJ to seat people for reception while we were still doing photos - forcing us to rush and not leaving time for touchups (after photos in the rain) or bustle my dress. My hair is a wreck in all reception photos as result.
- Was informed by many that they asked her to do something on several occasions and she didn't do it. For example - when our bus broke down and we were going to be late, she was asked (more than once) to make announcement - but continued to greet guests (not her job). Thankfully my uncle handled.
I could go on... but bottom line is, she just didn't seem to care. She was paid in advance for her services and I don't feel we got what we paid for our off her. We had an extremely challenging wedding day - but something that a wedding planner should have easily been able to manage/smooth over - but that didn't happen. Go with All Buttoned Up - I had a wonderful experience with them before we switched wedding dates and they were no longer available.