I am planning my very first (and last) wedding and after looking at RSVP Rentals’ website I knew without a doubt that I was going to use them for ALL of my rentals (wedding AND bridal shower), and this is my only reasoning for giving them a well earned one star (their rentals are gorgeous). I set an appointment to visit RSVP Rental to see a mock up of the tables and settings plus a bunch of other big ticket items at the end of October and I was so SO EXCITED. The day of my appointment came; I ended up opening a pretty hefty ticket with RSVP since I have about 250 guests, then I wanted to stay a bit longer to open another ticket for my Bridal Shower but they ended cutting the appt short (I felt like I was being pushed out), and unfortunately, I left the appointment so upset I started to cry, but I was so torn because their rentals pretty much made my entire wedding aesthetic and I did not feel good anout my first visit at all. I called two weeks later (after waiting for a follow up email) to put down our down payment (and again, TRY and open a ticker for my Bridal Shower) and spoke with Abbi, and
AGAIN, received horrible customer service from Abbi so I halted on giving them any money. After four days, I finally received a response and ending up having a conversation with Grace (who stated she was the owner-I met her at my appt-the one where I left crying...) and once again left our conversation over the phone crying. I felt like Grace was not at all taking responsibility (she ended up showing up towards the end of my appt.) for my experience the day of my appointment and my call with Abby; and not only that, I felt like she was berating me for saying that her company did not provide me with the experience (I will spare those details), I felt like I (or anyone) should have received. Unfortunately, even though they have the most gorgeous rentals, I did not feel comfortable paying a company that amount of money who (I feel) can not provide me with genuine customer service. Not to mention, if they have already made me cry twice I feel like they would no doubt make me cry on my big day. Wedding planning is already a pretty stressful event (and a pretty long one at that) and I can not chance having a company like RSVP Rentals adding to that stress I don’t care how beautiful the decor is. I’m sure I can find beautiful rentals at other places. Bloomingbelles and Jovanni Linens seem to understand and sympathize with brides so I will be utilizing both. This review is so disheartening to write, but I feel like this is also something future brides should consider while planning a wedding. Planning a wedding is stressful and that is a given, however, having a company make you cry not only once but twice and not even apologize is unacceptable. And with the way my conversations went with Grace, I can expect some lash back from posting this review instead of any empathy or understanding.