Ruby Blooms

have Mandy be a part of our big day!

pril 26, I emailed Ruby Blooms because I had not received the package; to her credit, she responded the same day and she said she would look into it and "resend in case of error". I emailed again on May 9th because I had not received my purchase, this time leaving a phone number. She never responded to me via email or phone, so I finally called the number on May 11th, which I found through the Knot website. She stated there was an error with the printing of my address and 2 boutonnieres had been sent to a wrong address, but those same boutonnieres were never returned to them? She said she would resend with corrected address post haste and gave me a day that it should arrive. I never received the item so I called again May 30th. She said she sent it via UPS, but she did not get a tracking number and she did not keep receipt as proof of sent item. We spoke back and forth from May 30th to Jun 1st, with her continuously promising to call me back, and never doing so at the times she stated. She gave several excuses, which were plausible, but considering the situation, I doubted the veracity of her claims. I was so frustrated, I asked for a refund. She said she would send a "consolation" boutonniere and it would "arrive by Monday", and she would give a full refund due to the time that had lapsed. Monday was June 5th, and I received nothing. I called back again June 7th and 9th; she did not answer, so I left a message on her voicemail which she has yet to return. As you can see by the photo, SOMETHING was finally sent June 8th, and arrived today, June 12, but it is NOT what I ordered, although it is not bad. I have not received any refund, though. I am very disappointed in my experience to say the least.

tiful my flowers were. She was fast to respond to my many questions and kept me in the loop with updates. Ruby's works are worth every penny!!!