Do not plan a wedding here!
Maria our wedding coordinator didn’t do anything for us after the initial contract was signed. We tried to book an upgraded room 3 months prior to the... wedding she said she handled it. The night before checkin, they did not have us down. After that night long struggle we finally had a room, but two separate beds. We walk in the room, and there were bugs and geckos on walls and ceilings, the whirlpool tub had nasty brown film all over it.
Maria was never available whenever we had questions. It was always I’ve got it covered, and could never get answers about any questions we had, or our vendors had. She always claimed she would or had reached out to vendors, but none of them ever heard from her.
She procrastinated on everything, and finally the Sunday before our wedding we got some answers. We spent an hour and a half on the phone talking the details over we had already confirmed. She tried telling us if there was a 30% chance of rain we would have to marry in the tent.
She also messed up on billing several times, so I had to look at every bill with a fine toothed comb. We had to have the initial contract redone 3 times to match what we were initially quoted.
Maria never told us she would not be at our wedding, we found that out from our design lady the Wednesday before our wedding. We finally went over our plan once again with Katie that night. We understand Maria had family issues, but those issues should not have blocked us off from having any questions answered for 6 months. Also at least have the decency to tell us you won’t be our coordinator, and pass the buck to someone who can handle the job.
Thursday Francois chewed my wife out about the location of the champagne wall, and that was all straightened out but he yelled at and over my wife on the phone about it.
We were told there were 3 wedding arches to choose from, but could never get photos, or floor plans until about 3 times of reaching out. Then they told us the floor plan was wrong, even though Jessica sent us that plan. The arch we chose ended up being damaged, again our design girl and husband had to fix on the fly.
15 minutes prior to the wedding someone asked my wife who was eating what at the wedding. I tried to give this info to Maria 3 times prior to this. I also had to email Maria multiple times the same information as she would lose it somehow.
Fancy That brought wrinkled linens, and our design girl had to use their manpower to iron that issue out.
The house linens we had requested outside for the cocktail hour were supposed to be black, we got white, the design team again had to straighten that out with the staff.
The design teams were not the planners, so why did they have to do all of this work in addition to what we hired them for?