Salon Essentials

I got my hair done at Salon Essentials at the end of June, and it was the worst experience. I went in and showed the stylist a picture of the cut and style I wanted, and I was shocked at the end of the appointment by how different it was from that. However, when I got home, I discovered she had styled my hair in a way that hid the fact that my face-framing pieces had been fried completely off! I was horrified. She did not speak up or say that these pieces had fallen out. My hair had some previous color in it when I arrived and the stylist knew this, so she did two test strips. She told me that the color lifted perfectly fine and we could go ahead with the highlights. I paid for the extra conditioning treatment, but my hair is still extremely brittle and dry. I called the salon to speak to a manager and/or the owner, and when I asked for a refund she informed me that it was against their policy, but I could come in to get my hair redone. I did NOT want them to touch my hair again. She told me I could email the salon at their Gmail and send them the pictures to review, which I did, and said to call the following Monday to speak to the owner. On Monday, their staff lied to me saying the owner wasn't in the office (she was), but said she would call me back if I left my number. That never happened. My hair fried off. I did not get my money back. I have to live with her mistake for months if not a year now. This was a terrible experience. Please know that if they respond to this review--what I’ve said is true and I will not be coming in to get my hair “fixed.” I have included pictures.