Samoset Resort

g. This was the first and only venue that we were truly so excited about. The huge downside was the customer service. We had been emailing back and forth with Kayla, and at first, she was very nice and helpful, until she ghosted us for 2+ weeks and would not email us back. All we were asking for was date availability. We gave her two dates we were interested in then never heard back from her. We reached out to her multiple times during that timeframe, and nothing. During this time, I had my best friend send a wedding inquiry for a micro wedding, in which Kayla responded the very next day. Then, when I called Kayla to speak to her over the phone, we didn't even get one apology from her; it was obvious she did not care. It was completely off-putting. Even at this point, if she had been apologetic, we would have booked our wedding here. We're glad this happened before we booked our wedding and not afterwards. Her lack of customer service skills and her lack of caring were very disappointing to us.

ichael ensured that absolutely everything at our wedding went according to plan. Sarah is responsive, thorough, and most importantly, very honest. She and her crew go above and beyond to give the ultimate wedding experience. They do not nickel and dime you for extras and add ons. Our guests raved about the service at the Samoset and how nice and helpful everyone was. The food was truly delicious. Many of our guests said it was the best wedding food they had ever had (and we agree!!). We felt like superstars all weekend and we always trusted that we were in great hands. 11/10 recommend.

ent over the wrong packages that things would go horribly wrong. After she sent over the information we initially requested, we planned a tour and drove 3 hours to meet with her & explore the venue. Upon arrival, she handed us a folder of info- she never mentioned the $50/head increase from the package she sent us a few weeks prior. We let that go as she was new to the resort, and we loved the idea of getting married at the Samoset so we ended up signing the contract for a smaller wedding. She then sent over the wrong contracts and almost charged us for someone else’s date/wedding. When asked about the prices of hotel rooms for our guests since they no longer do room blocks but provide a group discount code, we were told by Sarah that they would be $299-$400 a night. Come to find out this was off by several hundred dollars per night which ruled out many of our guests. At this time, it was too late to back out since we’ve already signed the contact and paid a deposit. Fast forward to our wedding weekend, we emailed Sarah a week in advance of checkin to confirm we’d be bringing our dog with us. We check in with our dog, spend 2 nights with him and on Thursday night (2 days before our Saturday wedding) Sarah texts us saying the GM has asked we find somewhere else for our dog to stay since they messed up and didn’t put us in a room on the first floor. We are not from the area and were forced to find a stranger to dog sit for us so we didn’t get kicked out of the hotel on our wedding weekend. This was incredibly stressful and an additional expense. Our rehearsal dinner got rained out so they had to set us up inside and they were short two place settings so here I am as the bride and I don’t have a seat at my own rehearsal dinner. Sarah and her assistant, Michael, then told us there would be shuttles to help our guests get from dinner to the welcome party.They were then nowhere to be found and the front desk had no communication to have shuttles ready so our guests and my husband and I had to walk in the pouring rain. At this point I’m unbelievably disappointed, but put a smile on since I wanted my dream weekend. On our wedding day, nothing had been set up in the bridesmaids room like we had agreed upon with Sarah (no plates, cups, silverware) & I had to chase the front desk to get those delivered for us. Ceremony was fine and cocktail hour was great for guests, but no one brought me or my husband drinks or appetizers…I had their staff walk by me without offering food, at my own wedding! The reception was the worst- our entire tent flooded with several inches of water. Sarah left us without saying a word and we couldn’t find anyone to help with the water. The water rose so high our band had to stop playing for a hour for safety reasons. We lost $1000 worth of music, because of this. We asked the resort if we could move inside at this point (it took an hour to find someone in management to talk to). They told us we could move inside but the open bar would close (after we already paid for it). Unfortunately, these are the memories I’m left with of what should have been my dream weekend. I would never recommend them based on my experience and I don’t feel like they’ve made enough of an effort to right their wrongs.