Sam's Limousine and Transportation Service

even work. And that’s not even the worst part! Everything up to our wedding was great with them! Till the day of they were supposed to be at our venue at 9:30pm for our send off, my planner called them before hand to see where the driver was at 9:00pm and they could not found the driver and the driver never called saying they would be late nothing, so then at 9:35 my planner then again called and they finally found the driver he was 15-20 minutes away!!!! At 9:35 with NO NOTICE!!! And on top of that she was on hold for 10 mins… 35 + minutes later the the diver finally shows up and now we are the last ones to leave our own wedding!!!! And we have been trying to talk to Omar/Fernando for 3 weeks now and no one will call us back they give us the run around we have emailed MORE then once we have called more then once to just get back from the customer service rep and she tells me she would send me $80 back of my $400!!! I’m not asking for all of it because yes they said still picked us up but no call from either Omar/Fernando to talk to us about the situation!! But they were fast to email back about charging my card 🤔 I will keep writing these till me or my husband get a call from Omar/Fernando!!

which said it held ten passengers but realistically it holds 8 comfortably. We will definitely book with Sam’s again if we ever need limo services.

on from the company, and after 4 months of “investigating”, they state they will not reimburse anything. Go with a more professional company.

o point B, and once we reached our destination, he assisted us with unloading our things from the trunk. The staff was professional and easy to work with during booking; highly recommend this transportation company!

was relatively simple and quick. One of the drivers did come up to me during the wedding a couple of times which was a little odd (he was supposed to be dealing with my day of coordinator) and he just wanted to basically chat (had nothing to do with the shuttle logistics). Overall I would recommend.

easy to work with and quick to respond to my emails. They were prompt and did a great job following our schedule. The only reason I give it 3 stars is because we were having issues with the AC on the bus so it was very hot for most of the ride - which is not ideal for a wedding in May! We were sweating in our dresses and tuxes!

bus shuttles from the hotel to the venue. Our guests LOVED this. The shuttles were on time, clean, and had friendly drivers. What more could you ask for. We also used Sam's for our get away vehicle. Our driver was friendly and took the time to get to know us. He also made sure we felt as comfortable as possible. Whether that was for our safety (COVID precautions followed and driving slowly so we made it to our hotel), the environment in the car (music and temperature of car), and our level of engagement with the driver (talking during drive or silence); he made sure the night was about us. I would 100% recommend Sam's if you have any transportation needs!

ordable price. Both our drivers were a pleasure to interact with and very respectful.

taway car" from the reception. All of them were fantastic! Walter was our party bus driver, and he was amazing! All of the vehicles were on time and super clean and professional. I'd even say they were luxury. I would absolutely recommend Sam's if you're getting married in Houston and need any transportation!

venue, but had the ability to play loud music and have party lights when our wedding party got on the bus to go take pictures. Only complaint is that it is pricey, but honestly from the moment I booked to the end of the time schedule w/ the bus the customer service was fantastic so I can't complain.

getting us to and from our drop off points.

before my wedding! I don't think any other transportation vendor has as big of a fleet as Sam's Limousine. Highly recommend!!

ver to make continuous trips from the hotel to the venue to pick up and drop off guests from the time of 5:20 p.m. to 6:00 p.m. Around 5:30 p.m., the bridal party started receiving calls from the hotel and hotel guests that driver was nowhere to be found. We called dispatch to try and locate the driver and they were unable to and said they would call back, which they did not. Not a single wedding guest was picked up from the hotel and brought to the venue. Our wedding guests (several elderly) who flew in from all over the country/world were left stranded and had to scramble to get taxis/rideshares (in their formal attire). As a result our ceremony was delayed and we were left extremely embarrassed. We made several attempts to contact the business and speak to a manager (as we are reasonable people and understand things go wrong) regarding our unfortunate and disappointing service. However, it took several phone messages and eight e-mails to the corporate account manager to finally get a phone call back. When they did eventually return our call, the corporate account manager admitted that the driver had "completely dropped the ball" but offered no reasonable resolution to redress the situation.

ce gate (no fault of their own) but the drivers kept calling me instead of my wedding coordinator to try to get instruction from me (This was 20 minutes before our ceremony and I was in my gown already feeling nervous for our big day). Apart from that communication hiccup the buses were clean and the drivers were punctual.

h their services! Very professional, 5 stars and highly recommended!

ame 2 people keep answering the phone. I will call the news station to air this poor company out. I left something on their bus, would like it returned and they frankly DO NOT CARE. VERY HORRIBLE COMPANY TO DO BUSINESS WITH. BEWARE BEWARE BEWARE.

a getaway car after the reception. They were easy to work with, the transportation on time, and affordable. They were recommended by a friend, glad we took their advice!

ture) via EMAIL that our 53 passenger bus was cancelled! I mean, who does that? I was mad and frustrated with Faris Ghandour being a manager with this company and seriously backing his team members miscommunication on billing and booking. The trip was simple, pick up at school, take kids to six flags, bring us back home. Well turns out, the company moved and the address hadn’t been modified with the ISD, but supposedly as Faris stated “we do all kinds of work with all the ISD’s, we know how this works and we service your district frequently.” Well I guess you haven’t worked with this district in a while... it appears no one ever received your new W9... meaning we haven’t done business with you since you moved... meaning I was lied to by this manager. Fast forward, we put the bulk of the bus charge on a credit card to be sure these CHILDREN get the experience they deserve and PAID for. The bus driver was 45 minutes LATE! I had the kids there waiting from 6am! We were scheduled to leave at 6:45 at the latest. We didn’t leave until after 7am... then he had the nerve to ask me where we were going. Usually we would but our driver a ticket into the park, a meal, or a hotel room but the company literally stated “we spoke with management and it will not be necessary as he will be logged off” We get back to the bus to find our driver exhausted and irritable... it wasn’t until he yelled “ARE YOU SERIOUS” at the two directors on the bus when we asked politely if we could stop by Buckees on the way home for the kids to freshen up and grab food for those that didn’t spend $15 on a pretzel. The driver said, “I’m already gonna be over my hours!” To which I thought, well, you were late, which adjusted our schedule in the first place, but Instead said “I was told you were “logging off” for the time we were in the park.” The driver replied, “yea, but we have to have at least 15 hours.” I literally just stared at him and said, “never mind.” Last year we told our tour company to go with sam’s Because we had a good experience with them the first go around. THAT was a mistake, we literally had the craziest drivers who also didn’t know their way from Houston to Orlando, FL. First driver literally drove all over the road, slammed on the breaks frequently like it was a tick of hers, “talked to the road” because it kept her entertained while driving, played her own music through a mini independent speaker, and stopped for gas at three various places not to fill up, but to find cheaper gas... I gave them a final shot thinking this trip would be as easy as the first time I put it together... I was wrong. I’m making the recommendation to pull the ISDs contract with Sam’s on Monday to ensure none of my colleagues will have to go through this in the future!

e without any trouble! Definitely would recommend!!

ur guests on the day was perfect. Everything ran on time and everyone was full of praise for the “awesome driver”. All round excellent experience, highly recommended.

d reception venue downtown Houston. Sam's Limousine was easy to work with, very accommodating to our requests, and reasonably priced. The drivers were very considerate and professional! We had a one glitch the evening of our daughter's wedding. Despite the contracted timeline, the shuttle that was scheduled to pick up at 5:15 didn't arrive until about 5:40, which made me late to my daughter's reception.

ere very pleasant and accommodating in icky weather situations. Thank you for doing a great job!

e park to take our photos, he suggested another park and drove us there right away. He shared his location with my photographer so they would know where they were at all times. Not to mention - The Stretch Cadillac Escalade Limo with Suicide Doors was pretty awesome. It fit my entire bridal party in there comfortably! They were very professional and made sure to check in the week before to see if there were any changes. Will definitely use them and highly recommend them in the future.

ur wedding party had to Uber to the church. I've called and spoken with the manager Fernando twice about this, but he doesn't seem to care and hasn't done anything to make this right. If you need timely transportation for your wedding, DO NOT use Sam's Limousine.

ng date. We loved working with Bernadette and Jennifer and the drivers were both wonderful!

les agent that assisted me made sure I got the best deal possible to meet our needs while still remaining within our budget. The driver was punctual and the buses, limousine and sedan we rented were all impeccable. I would wholeheartedly recommend them to anyone in need of transportation services in Houston!

apest, but you don't want to skimp on your shuttle for your wedding.

was not helpful to bride at all. Upon returning to the reception venue he took the longest route possible. When we arrived he rudely told me that we went over our time and would need to charge me extra while he held out his hand for a tip.he once again offered no assistance to anyone in the party. When I got back from the honeymoon I emailed the company about my dissatisfaction and never received a call or response back. Terrible service. I will not recommend.

a reason why Sam’s is so well known in the Houston area. They are prompt, professional and great to do business with. Sam’s was the best price out of all the companies, both big and small, that we looked at. Payment (including tip) was made in advance, which made the day of the wedding and the couple’s departure so much easier! We would highly recommend Sam’s Limousine!

ntact. The driver's were so polite and the buses were IMPECCABLY clean. All of my guests were amazed and said the buses looked brand new.I highly recommend these guys! Thank you, Karen and the Sam's team!

r. The gentleman I talked to on the phone, Mike, was very nice and worked with me on the best quote. The limo driver (I cannot recall his name - it started with an "M") was on time, extremely patient, and very nice. He drove that limo like a boss! I would definitely book them again for another event!!

! The bus was very nice and comfortable, and had an AV cord for us to play music!

time for pick up and very affordable compared to other transportation companies!

service we had planned on fell through. I figured we would pay dearly for getting something nice and accommodating on such short notice. My fiancé suggested Sam’s as he had seem several of their vehicles around town. I feared using such a main stream company would result in impersonal service and high prices. Luckily, I was wrong on both accounts. Not only did Sam’s accommodate us on less than 4 weeks notice, but it was also the best price out of all the companies, both big and small, that we looked at. The best part was that they did not charge for stops like most others. We were able to essentially provide transportation service not only for our wedding party but also for some guests that were staying at the hotel where the reception was being held. They basically travelled a constant loop between ceremony and reception. Our driver was very professional and super friendly. Even paying was a breeze. Bonus: the day of, we were surprised with a bigger, nicer bus than we had originally selected – still at the same price. It was delightful surprise and cemented our reasoning that there’s a reason Sam’s is so renowned in Houston.

iling !!!! Horrible experience!!! They refused to refund any of our money and definitely put a damper on our day

ted. We used 2 limos for my daughter's wedding. John and Simon were our professional chauffeurs. Their service was impeccable. They were on time, curteous, and assisted us in transporting our luggage to the venue and packing up the gifts to return home. We will definitely use Sam's in the future.

in great shape, clean and comfortable. All very important things on your wedding day (or anytime really)!

limo driver asked me as I was leaving the hotel and heading for the church if I could please give him my credit card, which of course I didn't have on me. My MOH had to run upstairs and get it, then he asked me to sign the slip as I was stepping out of the limo at the church! I'm not sure why that couldn't wait! After the ceremony we were driving around and having champagne. When we arrived at the reception we neatly placed empty bottles in a bag, and the driver informed the groom that he would be charging us a cleaning fee as well as for a car wash! He didn't deserve a tip, but we gave one anyway, and he stormed off saying it wasn't enough! These 2 experiences were so different, that I guess it depends on the driver. I would ask for Steve - the bachelorette driver!

driver arrived right on time to pick me up and he was very courteous and professional. I ended up leaving my house alone and my driver made me feel very comfortable as he shared experiences about his marriage with me. Our venue was within 5 blocks of our church. There wasn't much driving around to do, but the driver offered to do so if we wanted to. I wish that all drivers were this personable! We used hotel transportation to drive the groom and the groom's parents to the church and back. The Omni was wonderful in handling our requests.