We recently celebrated our wedding at Mission Bay Resort, and while it was undeniably a beautiful location that our guests adored, several significant issues marred the experience....
From the outset, we encountered hidden fees that were not initially disclosed, which complicated our budgeting. The contracts also required multiple revisions due to inaccuracies, leading to delays in communication that added to our stress. Our point of contact changed several times, making it challenging to maintain a consistent dialogue.
Upon arrival, we were disappointed to find dirty bedding in our hotel room, which did not meet the standard we expected. Additionally, we faced an upcharge for espresso martinis that turned out to contain no espresso at all. We also did not receive the second bar station we had paid for, despite assurances and having it in the contract.
One of the most disheartening experiences occurred when we were told we could leave our belongings in the banquet room overnight, only to return and find everything had been torn down. Moreover, the behavior of one bartender was completely unacceptable; he was rude to our guests, refused to serve some, and made offensive racist remarks to the bride’s brother-in-law.
On a positive note, the venue did take steps to address these issues. They removed the bartender mid-event, waived the charges for the martinis, provided a discount on our bar tab, refunded the charges for the second bar, and offered the bride’s brother-in-law and his family a complimentary meal.
Ultimately, while Mission Bay Resort is stunning and received praise from our guests, the hiccups we experienced—especially given the cost—have left us hesitant to recommend it to other couples. It’s a shame, as the potential is there, but the execution needs improvement.