San Moritz Lodge

fter a month of unanswered communications. The new coordinator was brought on two weeks before our wedding. She left around 5pm the day of and the two assistants left at the wedding were without instruction and had to be managed by our planner (who is not being paid to manage their staff). We were told we could set up in the morning for two hours, turns out we could not set up until 2pm for a 4pm wedding but the space was “ours for the day”. They didn’t turn on the electricity to our reception venue which meant our DJ and caterer were without power for some time. They had no backup weather plan, and we experienced 30 mph winds and 60 degree weather during the afternoon in late June which they tried to claim was “normal” (the average wind speed for the month was 6 mph). This meant our decor, food, drinks, tables and centerpieces blowing over and guests were freezing. We provided heaters and blankets which helped but did little against the wind. They only ordered one set of chairs instead of two and transferred them between venue spaces which delayed caterer setup and reception start time. Our napkins were the wrong color and we were still charged for them. There was supposed to be a seating area with a fire but there was no furniture and the fireplace was closed up. They later said that a fire was not safe due to the winds - after they said the winds were not bad at all. We didn’t receive the invoice until the day before our wedding instead of one month prior. It contained multiple errors adding to a potential overcharge of $800. This area is beautiful and no one cannot predict the weather, but you should be prepared to take care of guests and ensure that visitors have a nice time. After our wedding, we initiated conversation with the venue coordinator and spoke to the general manager on the phone who initially listened and then became manipulative and defensive. He stopped answering communications for a month after offering a meager reduction in cost which we countered. We sent a significant portion of the payment and they are now demanding we send the remainder before they will continue the discussion. They do have some wonderful staff members that care about their jobs, but they are under poor management where they are not well prepared. This package is clearly an after thought for them, and therefore, they do not ensure that they deliver their contracted services let alone ensure that clients are happy. Their package in the lodge may likely be a well thought out option with good services, but after dealing with their lack of preparedness and horrible, careless customer service, I cannot recommend anyone use this venue. Save your wedding day for one of the other beautiful locations in the area.