Sarah Jane Salon

ven appreciate it. I believe your exceptions of how I ran my business are much different from reality. I need you to respect my talents and how I ran my business. When I asked you how I could resolve this bad review, you asked for money back and were completely unwilling to listen to my side of the story. I’m sorry to inform you. I won’t be giving you money back for services you were happy with when my team and I left. Do you go back to a restaurant you ate at 2 weeks ago asking for your money back cause they were busy that night? You just don't. I am a professional business and I expect to be treated like one and my team of artists who assist me. Here's my side of the story I communicated with your mother first who filled out your wedding form and contracts months before you ever spoke to me. It's not normal to go over everything with you on your trail run, the first time I met you. We spent 20-30 minutes go over forms and Pinterest of your desired photos. You weren’t pleased with the 1st trial of hair but loved your bridal makeup trial. So since I felt like I could complete your requests for bridal hair. It’s normal to find another artist on my team to accommodate your request for a high bun hairstyle. That’s my job! I never ghosted you. I communicated to you that I was finding an artist to complete your requests. I needed you to have patience as I was fulfilling your request that you paid me for. You were impatient and had to message me on every social media including text, email, and phone. One message would have been enough. I don’t have time to retell you that I’m working on your request as fast as one person humanly can. As I’m expanding and growing my business, you were requesting more attention than I could give during my busiest season. I’m sorry you felt that way that I was ignoring you or wasn't doing my job but that's simply not true. I hired a personal assistant and social media manager which required me to train them in. On your wedding date, I was down a team member who has Covid. I believe my team and I handled everything professionally and on time for your wedding. Do not lie. Your request for an earlier time was denied because the venue opens at 9 am. I was in full communication with my artists and you about having another wedding that same morning. I even spoke with you and let you know my GPS the day of and when to expect me by. I feel comfortable taking more than one wedding in a day if services, location, artist, and timeline allow. I don’t think it’s your place to tell me I can’t book another wedding on your date or how to run my business. You are hiring me to perform services. I don’t think you understood what my job was. I am allowed to be on my phone and communicate with my artists at other weddings that are working for me. I am a manager on duty, professional boss, and lead of my team. I am allowed to sit back and wait for my artists to finish up services. If they wanted my help, they’d ask me. I have full trust and faith in my artists to complete the task I ask them to do. Why can't you? You are hiring me to find the most talented, professionally licensed, and certified artist to do a job. I would never take an additional client that I assigned for my artist. They are allowed enough time to perform that service. I average faster since I’ve been doing this for many years and continuously keep up with my education/ trends and speed. This is the truth. God bless you.