We hired Sausalido to cater our wedding, and the catering was a colossal train wreck. Based on our experience, we would recommend against hiring Sausalido to do any catering for an...y function. Even though the owner refunded us $1000 at our wedding in an effort to, as he put it, “make it right,” Sausalido’s catering service was so objectively awful that the $1000 refund hardly made anything right. First, they were late showing up and they were late with the food. We had to delay our wedding nearly an hour because even when they did show up, they did not have the food for dinner. (We were assured that they would show up two hours before the wedding, but this definitely did not happen.) Second, they did not have any chafing dishes for the food (when they eventually brought food). The servers simply threw trays on tables, had no way of keeping those trays warm, and made no effort to present the food in an attractive way that you would expect at a wedding. Third, the food was way below the quality that we were served at our tasting. Fourth, and perhaps most importantly, we paid for 125 people to eat. We only had 115 people attending. SAUSALIDO RAN OUT OF FOOD FOR OUR GUESTS! We had three tables who had to wait hours to eat because there was no food left. After several phone calls with the owner, he finally sent over more food from an event down the street. However, the initial batch of emergency food that he sent amounted to grapes, cheese, and a half-eaten tray of fish. It was pathetic. It took more phone calls to the owner before he personally showed up with more food. He kept telling us that he was “sending elevated stuff.” Whatever it was, it was leftover, and it was not what we ordered to be served at our wedding. By that point, we had directed our wedding coordinator to order pizza.
The service that we received from Sausalido was abysmal, unprofessional, and downright disrespectful. We had friends, family, and co-workers at our wedding who weren’t able to eat for hours because Sausalido failed to deliver on our order. At the wedding, the owner/chef kept telling us “I’m sorry. I don’t know how this happened.” If the owner/chef of the business isn’t able to understand how/why he messed up so terribly, then you probably shouldn’t trust him to cater for you.