Savi Beauty

alling. Savi displayed a total lack of ownership and professionalism with clear misrepresentation of availability. I emailed Savi on 2/12/23 to inquire about availability for makeup and hair services on my wedding date. The next day, Savi confirmed that both were available. Savi sent the makeup contract to sign, confirmed both services availability a second time, then noted that an $85 nonrefundable deposit was due to hold the date for both services. Operating under the aforementioned confirmation of availability, I signed a contract and paid the deposit 2/14. On 2/15/23, Savi emailed to confirm receipt of both the contract and payment. A few hours later, I received another email noting that the hairstylist was unavailable, but that Savi would be looking for a replacement. A week later, on 2/22/23, after not hearing from Savi since 2/15/23, I emailed to check in. I received an email the following day stating she did not know anyone else available. This felt very much like she was wiping her hands of it and did not consider it her issue. Additionally, many stylists will only book for both services, which made finding someone to do just my hair entirely impossible, which I’m sure Savi knows given her own requirements to book a wedding. A business owner has an obligation to verify availability for all involved parties before committing to a date. Instead, there were false expectations set and a written agreement made that impacted the decision to book Savi Beauty MUA for the wedding. Given that this was not my error and there was no resolution provided by the business owner, I then requested a refund of this nonrefundable deposit on 2/23 citing these communications and misrepresentations. I had to follow up on the email on 2/26, three days after sending it, as I had not received a response. Four days after sending my request for a refund, on 2/27, I received a condescending response back refusing a refund. In this same email, Savi misspelled my name, which was unsurprising given the rampant grammatical and spelling errors throughout the contract, email communication, and website. This further underscores the total lack of attention to detail. In a later email, she stated, “I apologize for misspelling your name. And I am sorry for the unprofessionalism and that my customer service did not reach your expectations.” These delays in communication, lack of ownership, misrepresentation of availability, inability to empathize, and lack of attention to detail are not only unacceptable to me, but are unacceptable in any industry. This is, again, not an apology but a dismissal of responsibility. She had a responsibility to touch base with the hairstylist prior to confirming the date and did not. At that point, she had a responsibility to find a viable solution, which she also failed to do. At the bare minimum, she owes the customer timely communication, which she also failed to provide on two separate occasions (first, providing no update on the hairstylist search and second, waiting four days to respond to my request for a refund due to her error). By failing to do any of the above, she has a responsibility to truly own her errors and misrepresentation by issuing a refund as this was not an error on my part as the customer. She has also failed to issue a refund.

of concealing it to where it blended perfectly with my neck and chest without it looking painted. I had one thing I wanted to possibly change. I discussed it with her and she gave me suggestions that I didn’t think of. She arrived on time the day of my wedding. She did such an amazing job! She nailed it! She completed my makeup, my Matron of Honor, and my 13 year old’s makeup. I didn’t want my daughter to wear a lot of makeup. My daughter tried to get away with more but Savi told me what she could do to make it what I wanted. At the same time making my daughter in awe of her “makeup”. She even “pretended” to make my 4 year old feel included with a clean brush to the face and cheeks. I should have asked what payment methods she accepts prior to the wedding. Like most couples we were putting most of our wedding on cards. She accepted payments such as Zelle, etc. A card reader would have been amazing. So it was more of an inconvenience more than a complaint. Oh! And speaking of costs; her prices were so much lower than the $2K MUA but just as beautiful. And she’s down to earth and relaxed. She really had a great personality. It would be a mistake if you didn’t try her and pay thousands of dollars for other MUA. I searched a ton of MUA. She was and will be my #1 choice anytime I need make up services.

she could do my trail as requested before my bridal portraits! If she promises you something, she will ensure to do just that! She truly listens to what your inspiration is for your big day and if you show her a picture she brings it to life! I LOVED my make up and soft curls look she did for my bridal trail! I have complete faith in knowing I am going to feel and look beautiful with her doing my look for my wedding day. I am now even more excited for my big day!

xperience when finding an artist for my wedding day. Savi promptly returned my initial inquiry and warmly answered all my additional questions and accommodated any request. I met with Savi for a make up trial completed a month before the wedding. This gave me even more confidence that my wedding makeup would be perfection day of and be exactly what I wanted. On the wedding day, myself and all the bridesmaids and mothers were so happy and impressed with their makeup. I cannot thank Savi enough for her efforts and for being an all around amazing vender to work with. I would highly recommend her to anyone looking for a make up artist in the greater Charlotte area!

ighly recommend Savi for anytime you need the perfect makeup look!

t you actually want for whatever event it is. If I want dramatic and defined, she can do it!! If I ask for a soft and subtle look to simply enhance my natural beauty, she can do that too!! The few times I have had someone other than Savi do my make up it seemed to be focused on what THEY wanted to do that day and what they thought looked best instead of what I asked for and how I wanted to feel in the makeup. Savi provides looks that slay and make me feel my absolute very best of the best!

uture events!!!

e-up and eyelashes perfect so I looked naturally beautiful for my ceremony AND wonderful for my photos. Thank you, Savi!

d Her for my own wedding coming up soon because she has fun doing your makeup and also making sure you’re completely satisfied with how it turned out! She’s the best!

laid back and made the whole process very comfortable for everyone!